Tenancy Sustainment Team Leader - Homelessness
£30,437.50 a year
Stoke on Trent
Hours per week 37.5
Contract type Permanent
Lead a high-performing team of Tenancy Sustainment Officers, ensuring consistent, person-centred support from referral to move-on. Champion a culture of accountability, innovation, and partnership, working to deliver exceptional housing outcomes.
Job requirements
·Manage the Tenancy Sustainment team, taking the lead on the recruitment, selection and induction of new staff.
·You’ll support staff by setting clear objectives, maintaining good communication and managing workload to make sure cover is always provided.
·Lead on service delivery, including property management, to ensure that the service is high-quality and meets the needs of Concrete’s customers.
·Work with internal departments to develop monitoring and performance targets.
·Develop good working relationships with multi-agencies, such as health and social care, Local Authority, and housing providers.
·Manage referrals into the service and assess each customer's housing needs.
·Support the Operations Manager with reports when needed.
What we’re looking for
·A degree level qualification, or qualified by experience to an equivalent level.
·Experience in housing management and working on project delivery.
·Experience in people management and HR processes, and financial processes, including expense and invoice processing.
·Charted Institute of Housing (CIH) member, or the willingness to work towards it.
·Strong self-awareness, self-management skills and professionalism.
·Strong business acumen and commercial awareness.
·Excellent communication, influencing and negotiating skills.
·Full UK driving licence with access to own vehicle for work.
·DBS check required every three years.
We also welcome people with transferable skills and lived experience—your journey can be part of someone else’s success story.
Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!
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Who we are
We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.
Homelessness isn’t a choice. It can happen to anyone.
Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.
Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own.
Join us on our fight to make homelessness history across Staffordshire and everywhere.
