Make a Real Difference – Every Call, Every Day Are you passionate about helping people, leading volunteers, and proving social welfare advice? Do you thrive in a fast-paced, people-centered environment where no two days are the same? .
Please note, apply early - we will be interviewing suitable candidates as we go.
We’re looking for a proactive, organised, and motivated Telephone Advice Line Supervisor to lead our front-line advice and triage service – the first point of contact for many residents seeking social welfare advice and support in Ealing. You’ll be at the heart of a unique consortium of 13 local advice charities working together to improve lives. As the voice of our service, your leadership will shape how people access vital support and how volunteers develop skills and confidence to make a difference.
As an accredited provider of specialist advice in debt, housing, and welfare benefits, Nucleus Legal Advice takes a holistic approach—bringing together expertise from different social welfare teams to provide the best advice for our clients. If you’re looking for a rewarding role in a supportive and innovative environment, this is the perfect opportunity.
Nucleus Legal Advice Centre is an accredited Specialist Debt, Housing and Benefits advice provider and the lead partner for the Advice Line.
Join our team and enjoy a rewarding work environment with fantastic benefits!
Flexible & Balanced Work: A 35-hour week and 28 days of annual leave plus bank holidays to support your well-being.
Grow & Thrive: A supportive learning environment where your development matters.
Work-Life Balance and Well-being First: Access to our Employee Assistance Programme for extra support when you need it.
Come and Join us and be part of something that truly changes lives and be part of an charity that invests in you!
