Contract: Permanent, Full-Time (37.5 hours per week)
Salary: £28-980 - £34,543 per annum
Closing Date: 28 March 2025
Interviews will be held w/c 07 April 2025
About us
Centrepoint, the UK’s leading youth homelessness charity, is looking for a Tenancy Sustainment Officer to join our Independent Living team based in London.
We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037.
Together with our partners, we support over 16,000 young people each year.
The Independent Living Programme is designed to support young people who are engaged on an apprenticeship or working full time in a permanent role. We work with young people who are taking their last few steps towards their own fully independent home.
About you
- Effective communicator with natural ability to facilitate open and honest conversations.
- Able decision maker with a can do attitude.
- Respectful and empathetic, always considering the impact on our young people.
- Flexible, always adapting to changing needs.
- Engaging, committed to self-development by engaging with training and continuous learning.
- Proactive, always looking for creative ways of working.
What you’ll be doing
- Assessing and supporting young people to settle into their new independent living home
- Manage complex arrears cases to ensure young people remain in their home
- Support young people who are at risk of losing their tenancy and create action plans to prevent eviction
- Maintain high levels of customer satisfaction
- Support with commissioning of new developments
Why join Centrepoint?
In return for your efforts, you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:
- 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
- Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
- Private Medical insurance
- Income protection
- Employer pension contributions of 5%
- Access to Cycle 2 Work loan scheme
- An interest-free travel loan
At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.
We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.
Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.
Don’t miss out on this fantastic opportunity to join our team as a Tenancy Sustainment Officer, click ‘Apply’ now!
