Customer Contact Advisor roles
- One role Permanent, part time – 20 hours per week (Monday – Friday 1pm – 5pm) £18,984
- One Fixed term maternity cover - 36 hours per week £34,172
We have an opportunity for two Customer Contact Advisors to join the team - one for a fixed term period to cover maternity leave full time, the other a permanent role part time, 20 hours per week (Monday – Friday 1pm – 5pm).
As a Customer Contact Advisor, you will deliver a consistently high quality, effective and empathetic service to all residents and other customers whenever they contact Phoenix to provide a responsive service to customers contacting us by telephone, in person or digitally, consistently striving to resolve customer enquiries at the first point of contact where possible.
The successful applicants will use their knowledge and skills and to give accurate, relevant information in response to general enquiries and repair queries/appointments, ensuring accuracy when recording conversations and interactions with residents.
Experience of working in a customer focused environment, dealing with customers from a variety of backgrounds and an understanding of office and administrative procedures is essential as well as knowledge of data protection regulations. A good understanding of housing and repairs would be beneficial.
A focused, solution orientated and collaborative approach to working within a team and a wider community while maintaining a positive approach to excellent customer service, care delivery and a commitment to quality is also required for this role.
About Phoenix Community Housing
Phoenix is a housing organisation with a difference. We’re led by our residents, with a tenant as our Chair and with residents as the largest group on our Board. Some housing associations talk about resident involvement. We live and breathe it every day.
We believe this is our core strength and it’s helped us achieve a wide range of accolades and awards.
We’re based in south Lewisham, London, and are proud to be building new homes in our area. We’ve grown as a housing association, taking on the management of 1,500 more homes in late 2021 to bring our total number of homes to around 7,800.
Our new Corporate Plan will help us deliver on our vision of ‘together building a better future for our Phoenix Community’, supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all residents can enjoy good quality, safe and affordable homes.
Our big ambitions apply to our staff too. We are pleased to offer a generous benefits package, including our wellbeing programme, comprehensive learning and development and a culture of employee involvement.
If you think you’re the right person to help us make the next stage of our journey, then we’d love to hear from you. We strongly believe in a work-life balance so we’d be pleased to talk about part-time flexible working and job sharing options.
Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
To apply, please visit our website via the button below by 23:59 on Sunday 4 August 2024. Please apply early as we may close this vacancy early should we receive sufficient applications for this role.
You can find more information about the role in the job description below.
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The roles close at 23:59 on Friday 21 February 2025 and interviews will be held in person on Thursday 27 February 2025.
