JOB DESCRIPTION
Post: Montfort & Bentley House Coordinator
Contract: Permanent, Full - Time
Salary: £37,814 p/a (NJC Scale Range 24 - 26) Inc. LW + pensions and other benefits
Hours: 35 hours per week excluding breaks, (role is part of the management on call rota and to attend to the occasional out of hours commitment as required)
Annual Leave: 34 days per annum including Bank/ Statutory Holidays (pro-rata for part-time)
Probation Period: 6 months
Notice Period: 6 weeks
Responsible to: Bentley & Montfort House Deputy Manager
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An enhanced DBS check is required as this position will have contact with vulnerable adults.
About Bentley House & Montfort House.
Bentley House is part of the Passage, which is a Vincentian organisation whose mission is to encourage, inspire and challenge homeless people to transform their lives. Bentley House contains 20 flats, including both studio and one-bedroom flats. All flats are newly refurbished to a high standard. Tenants are encouraged and supported to create a home, and will be able to access a small personalised budget to do this.
Our aim is to offer long-term tenancies to client’s who have been in supported housing for a long time or had long periods of engagement with homelessness and support services. This service is for people who are recognised as being able to live independently but would be at higher risk of tenancy hijack and/or abandonment in a general needs tenancy. Due to this and their length of time within homelessness services, and other vulnerabilities may feel safer knowing there is always support available. We want to create a service for people where they have an identity outside of homelessness and strive to create a home which isn’t confined to the similar governance of hostels/supported housing, in which they will be used to.
Montfort House offers accommodation to homeless men, women and couples. Priority is given to the most vulnerable rough sleepers as well as couples & other individuals with multiple needs. Our aim is to offer hard to reach individuals an opportunity to move away from the streets by providing a safe & relaxed environment. We incorporate an adult-to-adult approach to allow people the chance to settle in and gain confidence. Once settled our support approach is tailored, and we aim to work with everyone at a level which best meets their needs. We’re transparent in our communication and if we need to address a concern we take a challenge and truth approach.
JOB PURPOSE
Working closely with the Deputy Manager, the Housing Progression Coordinator will be responsible for overseeing the housing management aspects of running both Bentley House and Montfort House.
MAIN TASKS
- Working with the Deputy Manager, to oversee effective health and safety, maintenance and building developments to ensure both a safe and welcoming environment for residents, staff and volunteers.
- Be responsible for direct line management of the Bentley House Enabling Independence Coach, housekeeper and Montfort night workers.
- To manage and oversee the rota in conjunction with the Deputy Manager.
- To provide effective project management at both services ensuring that all aspects of the services operate within a psychologically informed way of working.
- Working alongside the Manager to provide motivation and encouraging staff and volunteer management, ensuring all staff and volunteers are working to the best of their ability with residents’ needs and aspirations at the centre of their work.
- To keep appropriate records of all work and activities within the project in accordance with procedures.
- To assist in the development of effective policies, procedures and systems over both residential services which underpin the service and provide effective ways to record and celebrate the work undertaken with clients to satisfy both internal and external reporting needs.
- To deal with emergency situations acting in the event of a fire or other incidents and being responsible for calling emergency services in an appropriate manner.
- To develop and support therapeutic ways of working where appropriate.
- To treat residents and their concerns with dignity and respect ensuring you remain calm and objective when dealing with difficult or problematic situations.
- To take part in the out of hours on call system on a rota with other Passage managers.
To Lead & Manage a Team
- Support recruitment and selection of new staff to the team.
- Developing performance targets and quality control measures for the work of the team, and Monitoring team members’ work to ensure that these are met.
- Supporting staff by setting clear objectives and holding individual supervisions regularly.
- Ensuring good communication between staff by holding team meetings regularly, and additional briefings as necessary.
- Inducting new staff and planning the continuing development of existing staff based on an annual appraisal.
- Managing the workload of the team to ensure that adequate cover is always provided.
- Ensuring the health and safety of team members. This will include implementing procedures for office safety and use of computer equipment.
- Defining (and reviewing from time to time) the roles of staff to ensure these support the function’s aims and objectives.
- Operating The Passage disciplinary and grievance procedures where necessary.
Referral & Assessment
GENERAL RESPONSIBILITIES
- In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
- To participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary.
- To participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs.
- To ensure that all The Passage policies and procedures are being adhered to, particularly those relating to Health and Safety, Code of Practice and Confidentiality.
- To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
- To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage[1].
- Undertake any other duties that may be required which are commensurate with the role.
Note: The details contained in this Job Description summarise the main expectations of the role at the date it was prepared. It should be understood that the nature of individual roles will evolve and change as service, service users and commissioner needs change. Consequently The Passage will review and revise this Job Description as required in consultation with post holders.
THE DISCLOSURE & BARRING SERVICE – DISCLOSURE
The Passage aims to promote equality of opportunity for all with the right mix of talent, skills and potential. The Passage welcomes applications from diverse candidates. Criminal records will be taken into account for requirement purposes only when the conviction is relevant.
As The Passage meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013) by SI 2013 1198’. All applicants who are offered employment will be subject to a criminal record check from the Disclosure & Barring Service before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions.
Person Specification: Montfort & Bentley House Coordinator
The person specification sets out the essential abilities and qualities that will be used in the selection criteria for this post. When completing your application form, please address criteria E1 to E6 and K1 to K9 demonstrating your experience and knowledge, giving evidence of your experience and abilities.
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EXPERIENCE
E1 Experience of delivering support services to socially excluded clients in a residential or similar setting.
E2 Experience of housing management in a residential or similar setting including oversight of health and safety, maintenance, finance, rota and other housing management related tasks and responsibilities.
E3 Experience of line managing and supervising staff or volunteers.
E4 Experience of working within a team and achieving strong and effective relationships with others in order to achieve organisational aims and objectives.
E5 Experience of building and developing effective relationships with a vulnerable, disadvantaged or excluded client group.
E6 Liaising with and co-ordinating the work of several individuals and/or agencies to achieve effective outcomes.
KNOWLEDGE
K1 Knowledge of homelessness, understanding of the varied needs of homeless people and those at acute risk of homelessness.
K2 Knowledge of Health and Safety, and the implications of this in the working environment.
K3 Knowledge of requirements of Supporting People and psychologically informed ways of working within a residential setting.
K4 An understanding of the range of approaches and methods appropriate for working with a difficult to engage or multiply disadvantaged client group and a willingness to ‘think outside the box’ to support clients to meet their needs and aspirations.
K5 An understanding and experience of working with people from different cultural backgrounds.
K6 Knowledge and understanding of safeguarding procedures.
K7 An understanding of the needs and support requirements of vulnerable clients living independently on low (or no) incomes, including of the issues involved in monitoring rent payments and dealing effectively with arrears.
K8 An ability to maintain enthusiasm for a high level of contact with clients and to adopt an assertive approach when required.
K9 Familiarity with IT applications and the ability to set up and monitor systems.
[1] Vincentian Ethos As a Vincentian organisation, The Passage strives to be inclusive; encompassing a diverse and rich culture from within our members, clients, volunteers and staff. This approach is reflected in our core Values and it is important that all staff have respect for this. (refer to full Vincentian Ethos Statement).
