Tenancy Relations Officer – North Yorkshire Council, Harrogate

Salary: £35,570 to £39,481 per annum

Grade: I

Contract: Temporary 2 years

Hours: Full time

Location: Harrogate, North Yorkshire

Are you someone who has a passion for helping others? Are you looking for a role that can make a real difference to the lives of our residents?  

If so, you are just what we are looking for! 

We are looking for a Tenancy Relations Officer, who will protect the health, safety and wellbeing of our residents, providing high quality support and advice to residents. 

Our Service

The purpose of our Private Housing Standards Service is to improve housing standards ensuring all privately rented accommodation is well managed, properly maintained, safe and habitable, and providing tenancy relations support to private tenants and landlords. This is achieved by providing advice and guidance and where necessary by enforcing relevant legislation to deliver the Councils statutory Housing functions. 

The Role 

As our next Tenancy Relations Officer, you will be a critical member of the team. You will support the operational delivery of the Private Housing Standards Service by providing advice, support and mediation services to tenants and landlords on their rights and responsibilities in the private rented sector, ensuring compliance with housing legislation and promoting good tenancy relations. 

You will also:

• Investigating complaints and providing specialist advice, advocacy, and casework support to tenants affected by relevant issues in the private rented sector, ensuring landlord compliance with the Renters’ Rights Act.
• Liaising with landlords and letting agents and taking enforcement action where necessary in line with the Council Enforcement Policy to uphold tenants’ rights.   
• To provide a range of legislative and regulatory advice and training to landlords, tenants, other officers and agencies about tenancy rights.
• To prevent harassment and illegal eviction.  
• Assist in the decision making in respect of the instigation of formal legal action, drafting warning letters and enforcement notices.
• Support the collection, preparation and presentation of admissible evidence for legal proceedings, including the preparation of statements and giving evidence in court and tribunals when required.
• Provide appropriate advice, guidance, and interpretation of relevant legislation in line with the professional service of the post, as required. 

What you will bring

You will have knowledge and commitment to quality customer focussed services with good problem-solving skills and the ability to find innovative solutions, knowledge of local authority practices and procedures, understanding of how policies/procedures can be applied in practice to result in required outcomes, experience of partnership working with internal and external stakeholders. Track record of managing conflict and complaints informally and formally, understanding of housing and tenancy law in practice.

Working for us

In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier.    

These include:  

• A local government pension scheme with 18.1% employer contribution  
• Salary sacrifice schemes  
• Employee discount benefits including shopping, supermarkets, gym discounts and more!  
• Travel loans  
• Health Assured – confidential help and support for your wellbeing  

Click on our Total Rewards Brochure at the bottom of this advert to see the full range of benefits. 

Contact and Apply

If you are interested in learning more about our opportunity, please contact Emma Jesper emma.jesper@northyorks.gov.uk for an informal conversation.

Applying is easy, simply register your details, tell us your motivation for applying and how you meet the criteria in the supporting evidence section, remove your personal details from your CV and upload. We look forward to hearing from you.

Key Documents:

Job Description.

Total Rewards Brochure.pdf

Key Dates:  

Closing date:  Sunday 18^th October 2026

Interview date:  Tuesday 27^th October 2026

NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies. 

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment. 

North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.