Supported Housing Officer - Studios

Are you passionate about helping vulnerable adults take the next steps toward independent living?

Do you have experience supporting people within a housing setting or assisting individuals facing homelessness or accommodation challenges?

If so, we’d love to hear from you!

We’re looking for compassionate, proactive, and team-focused individuals to join our Transitional Service Support Team at Charter House as Supported Housing Officers.

In this role, you’ll provide person-centred support to residents living in 11 studio flats, each at a key transitional point in their journey. Your primary focus will be helping residents prepare for move-on, including developing the skills and confidence needed to access private rented sector accommodation a nd other long-term housing options.

What You’ll Be Doing:
•Providing 2–4 hours of tailored support per resident each week, depending on need
• Building positive, trusting relationships that empower residents to identify strengths, set goals, and work towards independence
• Supporting residents with practical life skills, tenancy sustainment, budgeting, and housing readiness
• Actively assisting residents with their move-on plans, including searching for PRS properties, engaging with landlords, and navigating housing pathways
• Working collaboratively with internal teams and external agencies to maximise outcomes
• Keeping accurate, timely records and contributing to continuous service improvement

What We’re Looking For:
• Experience supporting vulnerable adults in housing, homelessness, or community support settings
• Empathy, resilience, and a genuine commitment to empowering others
• The ability to work flexibly as part of a 7-day rota
Strong organisation, communication, and teamwork skills

Additional Information:
• We may interview on a rolling basis-apply early to avoid disappointment.
• An Enhanced DBS check will be required for this role.
• Please note we cannot provide visa sponsorship; applicants must already have the right to work in the UK.
• If you previously applied for a similar role within the last six months and were unsuccessful, please ensure your experience has developed before reapplying.

We are committed to making reasonable adjustments—please let us know of any access needs during the recruitment process.

At One YMCA, we are an inclusive organisation that values diversity and welcomes applicants from all backgrounds, identities, and lived experiences. We aim to build a team enriched by a wide range of skills, perspectives, and strengths.

We look forward to welcoming you to the team!

This is a  Full Time role.
Hours per week: 37.5
Working Pattern: Rotating shifts scheduled Monday to Sunday