Sales Customer Service Advisor – Metropolitan Thames Valley Housing, Nottingham

£29,025 - £30,553 p/a

Temporary - Full Time

Closing date - 9 October 2026

*** Hurry only 6 days to apply ***

The role

Sales Customer Advisor (12 Month Fixed Term Contract)

Location: Beeston, Nottingham NG9 1LA (Free on-site parking)
Salary: £29,025 - £30,553 per annum
Contract: 12 Month Fixed Term Contract
Hours: 37.5 hours per week, Monday to Friday, 9:00am to 5:30pm
Working Pattern: Hybrid

About the Role

At SO Resi, we're passionate about helping people achieve their home ownership ambitions through Shared Ownership. We're looking for an enthusiastic, customer-focused Sales Customer Advisor to join our busy and friendly team in Beeston on a 12-month fixed-term contract.

As the first point of contact for prospective customers, you'll play a vital role in delivering an exceptional customer experience. You'll support customers throughout their home-buying journey, handling a variety of sales and marketing enquiries across multiple channels, while providing expert guidance and information on our developments and products.

This is a varied and rewarding role where no two days are the same. If you're passionate about customer service, thrive in a fast-paced environment and enjoy building relationships, we'd love to hear from you.

What You'll Be Doing

·       Responding to customer enquiries via telephone, email, webchat and social media channels.

·       Delivering an outstanding customer experience at every stage of the customer journey.

·       Taking ownership of enquiries and progressing them through to resolution.

·       Providing information and guidance on Shared Ownership and SO Resi developments.

·       Building strong relationships with customers and colleagues across the business.

·       Accurately maintaining customer records and ensuring attention to detail throughout.

·       Managing multiple enquiries and priorities while maintaining high service standards.

What We're Looking For

To succeed in this role, you'll ideally have:

·       Previous experience within a customer service or sales support environment.

·       Excellent communication skills, both written and verbal.

·       Strong telephone and customer engagement skills.

·       Good working knowledge of Microsoft Office applications.

·       Experience or knowledge of the property sector, particularly Shared Ownership, is desirable.

·       Excellent organisational and time management skills.

·       Strong attention to detail and accuracy.

·       A proactive and positive approach to problem-solving.

·       The ability to remain calm and resilient under pressure.

·       A genuine passion for delivering exceptional customer service.

Why Join SO Resi?

At SO Resi, our customers are at the heart of everything we do. You'll be joining a supportive team where your contribution truly makes a difference, helping customers take the next step towards owning their home.

What's Next?

If you're looking for a role where you can make a real impact and be part of a team dedicated to delivering outstanding customer experiences, we'd love to hear from you.

Before applying, please ensure you have an up-to-date CV and allow approximately 10 minutes to complete the application process.

Please note: We review applications as they are received and reserve the right to close this vacancy early. We therefore encourage early applications to avoid disappointment.

Download documents

Sales Customer Service Advisor - Occupational Requirements.pdf

DevSal+Mar025 - Sales Customer Service Advisor_Nov25.pdf

Department:Development

Last updated:October 2, 2026

Job ref:NTX1240807