Repairs Supervisor

Responsive Repairs Supervisor

Location: Burnley

Salary: £38,720

Contract Type: Permanent

About Us

At The Calico Group, our purpose is clear: to make a real difference to people’s lives. Whether supporting individuals in recovery, helping communities thrive, or enabling employees to grow, we are committed to creating opportunities that transform lives.

We embrace diversity in all its forms and take pride in employing a workforce that reflects the rich and varied communities we serve. Your skills and experiences could make all the difference – join us to be part of something extraordinary.

Calico Homes’ is a values led company who through investing in local communities where everyone thrives – through innovation, strength and collaboration. Calico Homes, along with all other parts of the Group, have a shared purpose as part of the Calico Group, to make a real difference to people’s lives.

The Opportunity

As a Responsive Repairs Team Leader, you'll play a key role in ensuring customers receive a high-quality, efficient repairs service that keeps their homes safe and well maintained. Leading a team of skilled operatives, you'll drive performance, maximise productivity and support first-time fixes, helping to deliver excellent customer satisfaction.

No two days are the same. You'll support and develop your team through regular meetings and coaching, resolve operational challenges, investigate complaints, monitor performance, and work with colleagues across the service to continuously improve how repairs are delivered.

This is a rewarding opportunity to make a real difference to customers, support a high-performing team, and contribute to Calico's mission of creating sustainable communities where people can thrive.

For further information about the role, please visit the Role Profile.

What We’re Looking For

We believe in recruiting for potential as well as experience. Our ideal candidate will have:

Essential:

• Recognised Health & Safety qualification.
• Ability to display leadership skills to line manage a team comprising of multi skilled repair operatives.
• Ability to plan and prioritise own workload and that of a team.
• Experience of completing pre & post inspections.
• Experience of delivering high standards of customer service.
• Experience of working in a property maintenance environment.
• Knowledge of relevant Health and Safety regulations, requirements and best practice
• Excellent decision making, communication and organisation skills.
• Understanding of ‘value for money’ and ‘right first time’
• Full driving license.

Desirable:

• Asbestos qualification.
• Experience of working in a management/supervisory position and demonstrating an excellent track record in staff management.
• Experience of working within a social housing organisation.
• Experience of using a range of I.T packages.

If you share our values and are ready to grow through continuous learning, development, and the support of a dedicated team, we want to hear from you!

What’s in It for You?

At The Calico Group, we value our people and offer a supportive, inclusive culture alongside fantastic benefits:

• Bravo Benefits – Exclusive discounts at popular high street brands including many retailers and restaurants.
• Westfield Health – Our company funded cash plan, with access to a Doctor 24/7 – for you and your dependents.
• Mental Health Support – Access emotional and mental well-being services through Spectrum.
• Cycle to Work Scheme – Save on commuting costs while staying active.
• Pension Options – with employer pension contributions.
• Life Assurance – Peace of mind for you and your loved ones.
• Financial Advice – Expert guidance to help manage your finances.
• Recognition Awards – Celebrate your achievements with our recognition programs.
• Meaningful learning and development programmes with regular focus on your individual growth.
• Gym Membership Discounts – Stay fit with local gym access.
• One Calico Events – Connect and unwind at our employee social gatherings.
• Paid Professional Fees – We’ll cover the cost of professional subscriptions so you can continue growing your career.

And much more! We also offer enhanced holidays, sickness, maternity, and paternity options, ensuring you feel supported when you need it most.

How to Apply

Click Apply Now to complete your application online. Applications close on 16/10/2026

We can’t wait to welcome you to our team!

Inclusive Hiring at Calico

We’re committed to creating a workplace where everyone feels valued and can thrive. If you need any adjustments during the recruitment process or would like to discuss accessibility, please let us know at careers@calico.org.uk

Our Commitment to Safeguarding

The Calico Group is committed to safeguarding and promoting the welfare of all our customers employees, and volunteers. Successful candidates will be subject to a DBS check (Disclosure and Barring Service) and appropriate pre-employment checks in line with our safeguarding policies.

Don’t Leave it Too Long!

We don’t want you to miss this opportunity, the closing date for applications is 16/10/2026