Domestic Abuse Service Manager

Service Manager: Recovery

For women leaders with experience in drug and alcohol recovery, detox, residential rehabilitation, complex needs, domestic abuse and VAWG services
Location: Burnley, on site

Hours: Full time, including participation in an on call rota
Contract: Permanent

Please note, this role is based on site only. Due to the nature of our Refuges and Outreach services, it is essential that our teams are present and accessible, enabling us to provide safe, responsive and high quality support to those who need us most.

This post is open to women only as permitted under Schedule 9, Part 1 of the Equality Act 2010. 

About the service

Safenet delivers specialist services across Lancashire and Greater Manchester, supporting adults and children affected by domestic abuse through safe accommodation, community services, recovery support and prevention work.

At Jane’s Place, many of the women we support have been excluded elsewhere. We do not see complexity as a problem to manage. We understand it as a response to trauma, and we believe recovery happens through safety, trust, healthy relationships, community and hope.

This service sits at the intersection of domestic abuse, drug and alcohol recovery, mental health and physical health needs. We are proud to offer a psychologically informed and trauma responsive environment where women are supported to rebuild their lives on their own terms.

We are particularly keen to hear from women who have led or managed drug and alcohol services, complex needs accommodation, women’s services or psychologically informed environments. You do not need to have managed a refuge before, but you must understand the impact of domestic abuse, coercive control and violence against women and girls, and be committed to feminist and survivor informed practice.

About the role

As Service Manager, you will lead Jane’s Place and be accountable for the safe, effective and compassionate delivery of a 24 hour refuge service for women.

You will be a values led feminist leader who understands person centred recovery, trauma, risk and safeguarding. You will be able to balance clear expectations and accountability with warmth, curiosity and care.

This role is based at Jane’s Place, Burnely which is our specialist women only refuge providing 24 hour accommodation and support for women who are experiencing domestic abuse and who also want to address substance use, mental ill health or other physical health needs as part of their recovery journey.

The role will help shape and develop the recovery offer across Safenet services.

You will:

• Lead and support a skilled refuge team working with women affected by domestic abuse, substance use, mental ill health and trauma
• Oversee the safe delivery of a 24 hour residential service, including safeguarding, risk management, housing management and participation in an on call rota
• Build strong partnerships with drug and alcohol services, detox and recovery providers, mental health services, criminal justice partners and local authorities
• Create a culture of psychological safety, reflective practice and trauma informed, person centred support
• Use feedback, lived experience insight and service data to shape and continually improve the support women receive

This is a hands on leadership role for someone who believes deeply in women’s capacity for change and recovery, even in the most challenging circumstances. You will understand that recovery is personal, relational and not always linear, and that effective support must be led by the woman herself, at her own pace, with dignity, choice and hope.

We’re looking for someone who…

We welcome applicants from a range of relevant backgrounds. Direct refuge experience is not essential, but you do need to bring credibility, confidence and compassion from services supporting women, people in recovery or people experiencing trauma and complex needs.

You might come from:

• Recovery homes, detox centres, residential rehabilitation, drug and alcohol services or addiction recovery services
• Trauma-informed women’s services, domestic abuse services or VAWG services
• Mental health services, psychologically informed environments, supported housing or accommodation for people with complex needs

You will bring:

• Experience of leading and developing staff teams in high pressure, emotionally demanding services
• A strong understanding of domestic abuse, coercive control, violence against women and girls, recovery and trauma
• Knowledge of person centred recovery, harm reduction, relapse prevention, trauma informed practice and systems change
• Confidence managing safeguarding, risk and complex decision making in a residential or community setting
• The ability to hold boundaries without losing humanity, and a clear commitment to women only, feminist and survivor informed practice

For further information about the role, please visit the Role Profile. 

Essential Core Skills  

Health & Safety Awareness 

All our employees are required to work in a safe way, wear appropriate personal protective equipment (PPE), and keep themselves, other colleagues and customers safe.  You will be expected to update your knowledge and skills on Health & Safety if successful in your application.  

Safeguarding 

We work with adults and children who may be ‘at risk’ and expect colleagues to work in a way which protects the people we support from harm.  Our colleagues are expected to identify people ‘at risk’ and confidently report any Safeguarding concerns as appropriate within the service. 

Digital 

Across our services, we use a range of technology and systems and expect colleagues to use them effectively and safely following cybersecurity and data protection principles (UK GDPR).  Full training on specific systems is provided but a willingness to learn and develop is essential. 

Equality, Diversity, and Inclusion (EDI) 

The Calico Group welcomes diversity and champions the rights of those in society who may be marginalised.  Our employees are expected to be inclusive, embracing those from different backgrounds to develop a fairer society. 

If you share our values and are ready to lead a service where women are supported with safety, dignity, choice and hope, we want to hear from you.

What’s in It for You? 

At The Calico Group, we value our people and offer a supportive, inclusive culture alongside fantastic benefits: 

• Bravo Benefits, with exclusive discounts at popular high street brands including retailers and restaurants
• Westfield Health, our company-funded cash plan, with access to a doctor 24/7 for you and your dependants
• Mental health support through Spectrum, plus meaningful learning and development with regular focus on your growth
• Cycle to Work Scheme, pension options, life assurance, financial advice and gym membership discounts
• Recognition awards, One Calico events and paid professional fees to support your continued development

And much more! We also offer enhanced holidays, sickness, maternity, and paternity options, ensuring you feel supported when you need it most. 

How to Apply 

Click Apply Now to complete your application online. Applications close on  18/10/26

We can’t wait to welcome you to our team! 

This post is open to women only as permitted under Schedule 9, Part 1 of the Equality Act 2010.  

SafeNet is working towards Equal Opportunities for all and actively encourages applications from disabled, ethnic minority and LBGTQI+ women who are under-represented.  SafeNet is a Registered Charity No. 1091544 and a Company Limited by Guarantee No. 3860803. 

Inclusive Hiring at Calico 

We’re committed to creating a workplace where everyone feels valued and can thrive. If you need any adjustments during the recruitment process or would like to discuss accessibility, please let us know at careers@calico.org.uk 

Our Commitment to Safeguarding 

The Calico Group is committed to safeguarding and promoting the welfare of all our customers employees, and volunteers. Successful candidates will be subject to a DBS check (Disclosure and Barring Service) and appropriate checks before employment in line with our safeguarding policies.