Relief Concrete – Concrete, Stoke-On-Trent

As a Relief Worker you’ll provide support and advice to people experiencing homelessness. You’ll make sure customers feel comfortable, can manage their tenancy and signpost to other support such as housing, health and welfare. As a Relief Worker, you’ll work flexibly on an ad-hoc or temporary basis and pick up shifts that work best for you.

Job requirements

• Provide flexible, compassionate support to customers with complex needs, including homelessness, substance use, mental health.
• Cover reception tasks including phones calls, handling post and responding to inquiries.
• Maintain the safety and security of the buildings and residents.
• Provide advice on housing, welfare benefit claims and other issues as necessary.
• Help arrange appointments for customers with GPs and DWP.
• Monitor and act to minimise anti-social behaviour, diffusing difficult or dangerous situations, and manage conflict with sensitivity.
• Report and monitor maintenance issues, supporting benefits access and address arrears early.

What we’re looking for

• A flexible and reliable approach to shift work, including covering shifts in other 24/7 schemes when needed.
• An understanding of providing excellent customer support in a housing or supported living environment.
• Confidence to handle crisis situations, manage conflict and de-escalate difficult behaviour.
• A willingness to take responsibility for health and safety, including completing checks and following policies.
• Ability to adapt and creatively overcome barriers.
• Strong organisation and time management skills.
• Awareness of safeguarding, confidentiality and professional boundaries.
• DBS check.

We also welcome people with transferable skills and lived experience—your journey can be part of someone else’s success story.

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Please note we are interviewing as we go along, so the vacancy may close earlier than scheduled. Apply now!

Learn more about Honeycomb Group by visiting our digital job pack: www.honeycombgroup.org.uk/jobpack  

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