Nightshift - Assistant Building Manager – Bercleys Compass Ltd, Lewisham

Assistant Building Manager - NIghtshift

Bercleys Compass

Location: Lewisham, London (travel to other sites may be required)
Reports to: Building Manager / Operations Manager

Number of Vacancies: 2
Working Pattern: Full-time – x2 different Shift Patterns for each person

· x2 different Night Shifts

· Weekend Working required

· x2 days off in the week

· Two Shifts to choose from:

· 5pm – 2am

· 2am – 10am

· Friday hours: TBC at Interview stage

Job Purpose

We are looking for a proactive, reliable and hands-on Assistant Building Manager to support the safe and efficient operation of our temporary accommodation during night shifts.

The successful candidate will help ensure that residents are safe and supported, the building is secure and well maintained, and any incidents, complaints or maintenance issues are dealt with promptly and professionally.

This is a practical, operational role requiring someone who can work independently overnight, make sound decisions, manage challenging situations and ensure that health and safety, safeguarding and property compliance standards are maintained.

Key Responsibilities

1. Building and Night-Time Operations

• Oversee the day-to-day running of the building during night shifts, ensuring a safe, secure and well-managed environment.
• Conduct regular building checks, including communal areas, access points, fire exits and other safety-critical areas.
• Monitor building security, visitor access and adherence to site procedures.
• Respond promptly to emergencies, incidents, disturbances and out-of-hours operational issues.
• Work closely with concierge and security staff to maintain consistent site procedures, effective communication and a coordinated response to incidents.
• Maintain accurate handover notes, incident logs and operational records for the day team.
• Escalate serious incidents and operational concerns to the Building Manager or relevant management team.

2. Concierge Team and Security Management

• Provide day-to-day direction and support to concierge and security staff working during the night shift, ensuring duties and responsibilities are clear.
• Coordinate staff coverage, patrols, access control, visitor management and routine security checks in line with site procedures.
• Monitor the quality and consistency of concierge and security operations, addressing issues promptly and escalating performance or conduct concerns to the Building Manager / Operations Manager.
• Ensure concierge and security staff understand incident-reporting, emergency response, safeguarding and escalation procedures.
• Coordinate the team’s response to disturbances, unauthorised access, emergencies and other security-related incidents, prioritising the safety of residents, staff and visitors.
• Ensure incidents, handovers and relevant security records are completed accurately and shared with the appropriate management team.

3. Resident Support and Complaints

• Act as a key point of contact for residents during night shifts, providing a professional, approachable and supportive service.
• Respond to resident complaints, welfare concerns, disputes and challenging behaviour calmly and fairly.
• Deal with noise complaints, disturbances and breaches of accommodation rules in accordance with company procedures.
• Recognise safeguarding concerns and take appropriate action, including escalating concerns where necessary.
• Maintain professional boundaries and ensure residents are treated with dignity, respect and fairness.
• Record incidents, complaints and actions taken accurately and confidentially.

4. Emergency Maintenance and Contractor Management

• Respond promptly to urgent and emergency maintenance issues that could affect resident safety, building security or the operation of the accommodation.
• Assess the immediate situation, make the area safe where possible and take appropriate action in line with site procedures and personal competence.
• Contact and coordinate the appropriate emergency contractors or out-of-hours maintenance services for issues such as serious leaks, loss of heating or hot water, electrical faults, broken locks, access-control failures and other urgent building defects.
• Escalate significant incidents, hazards or repairs to the Building Manager / Operations Manager and emergency services where required; do not attempt work that requires a qualified or authorised specialist.
• Keep residents informed where appropriate, including about any immediate safety precautions, temporary arrangements or disruption caused by the issue.
• Record the issue, actions taken, contractor attendance, advice received and any outstanding work, and provide a clear handover to the day team for follow-up.

5. Health, Safety and Compliance

• Help maintain compliance with health and safety, fire safety, safeguarding and relevant property procedures.
• Complete routine checks and maintain accurate records of inspections, incidents and maintenance issues.
• Ensure fire exits, escape routes and communal areas remain clear and safe.
• Follow emergency procedures, including fire alarms, evacuations and other critical incidents.
• Identify and report hazards, risks, property damage and potential compliance breaches.
• Support internal inspections, audits and other compliance activities as required.

6. Reporting and Administration

• Maintain accurate records of resident incidents, complaints, maintenance requests and building checks.
• Provide clear and comprehensive handovers to the incoming day team.
• Ensure all issues requiring management attention are escalated promptly.
• Follow company policies, procedures and reporting requirements consistently.
• Work collaboratively with the wider accommodation, property management and support teams.

Person Specification

Essential Requirements

• Minimum of 2 years’ experience in temporary accommodation, housing management, residential operations, property management, hospitality accommodation or a similar environment.
• Practical knowledge of emergency property maintenance, building safety checks and contractor coordination.
• Experience coordinating concierge, security, facilities or front-of-house teams, or working closely with these teams in a residential or accommodation setting.
• Experience handling resident or customer complaints, incidents, disputes and challenging situations.
• A working understanding of safeguarding, health and safety, fire safety and property compliance.
• Ability to respond calmly and effectively to emergencies and unexpected situations.
• Strong communication, organisational, problem-solving and record-keeping skills.
• Ability to work independently, prioritise tasks and make sound decisions during night shifts.
• A professional, approachable and customer-focused attitude.
• Knowledge of incident reporting, safeguarding referrals, risk assessments, emergency procedures and out-of-hours maintenance arrangements.
• Basic IT skills, including email, incident reporting and maintenance logging.
• Flexibility and reliability to work the required night-shift pattern and weekends (two weekdays will be days-off).

Desirable Requirements

• Experience working within temporary accommodation, supported housing, hostel operations, residential buildings or similar settings.
• Experience supporting residents who may be vulnerable or experiencing challenging circumstances.

Personal Attributes

The successful candidate will be:

• Responsible and dependable: Able to manage the building effectively during night shifts.
• Calm under pressure: confident handling emergencies, complaints and difficult situations.
• Practical and proactive: Able to identify problems and take appropriate action.
• Resident-focused: Professional, respectful and understanding of residents’ needs.
• Organised and thorough: Able to maintain accurate records and complete essential checks.
• A strong communicator: Able to provide clear updates, escalate concerns and complete effective handovers.

What We Offer

• The opportunity to play a key role in maintaining a safe and well-managed accommodation environment.
• CPD: Food Hygiene, First Aid, fire safety or relevant health and safety training.
• A varied, hands-on operational position with responsibility and scope to develop.
• The opportunity to work as part of a wider property and accommodation management team.

Application Requirements

Applicants should demonstrate relevant experience in accommodation or residential operations, particularly in managing resident issues, coordinating maintenance, maintaining compliance and responding to incidents.

Candidates must be able to demonstrate the judgement, reliability and practical skills required to manage building operations effectively during night shifts.

Please note that an Enhanced DBS check will be required.

Pay: £29,000.00-£32,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Ability to commute/relocate:

• Lewisham, Greater London: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have practical experience dealing with emergency property maintenance issues, such as leaks, electrical faults, heating failures, plumbing problems or broken locks? Please provide examples.
• Have you previously coordinated external contractors or out-of-hours maintenance services to resolve urgent building maintenance issues? Please provide examples.
• Have you had responsibility for supervising, coordinating or managing concierge, security, facilities or front-of-house teams? Please explain.
• Do you have experience dealing with resident or customer complaints, disputes, anti-social behaviour, disturbances or challenging individuals? Please provide some examples.
• Do you have a working knowledge of health and safety, fire safety, safeguarding procedures, building inspections and incident reporting? Please explain.
• This is a full-time night-shift position involving weekend working, with two weekdays off. Are you able to commit to this working pattern?

Experience:

• Temporary Accommodation: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person