Neighbourhood Housing Manager – Rochdale Boroughwide Housing, Greater Manchester

Neighbourhood Housing Manager

Location: Rochdale
Contract: Permanent
Full Time: 36.25 hours
Salary:  £47,892

We're looking for a collaborative and customer-focused Neighbourhood Housing Manager to join our Neighbourhoods team. This is an exciting opportunity to lead a team delivering high-quality housing management services, drive service improvement and play a key role in supporting safe, sustainable and successful neighbourhoods across RBH.

About the Role

Reporting to the Head of Communities, you'll provide operational leadership across a range of housing management functions, including tenancy management, neighbourhood management, allocations, safeguarding and tenancy sustainment.

You'll lead and develop a team of Neighbourhood Housing Officers, Neighbourhood Housing Assistants and specialist colleagues, ensuring customers receive responsive, high-quality services while supporting the delivery of RBH's strategic objectives.

Working closely with colleagues, customers and partner agencies, you'll use performance data, customer insight and professional expertise to continuously improve services and deliver positive outcomes for our communities.

What You'll Be Doing

• Leading, managing and developing a high-performing neighbourhood team.
• Driving excellent tenancy management, tenancy sustainment and neighbourhood services.
• Managing complex tenancy, safeguarding, anti-social behaviour and neighbourhood cases.
• Supporting the delivery of fair and accessible allocations and lettings services.
• Building effective relationships with local authorities, partner agencies and community organisations.
• Using customer feedback, complaints, performance data and insight to drive service improvements.
• Monitoring service performance and ensuring targets, standards and regulatory requirements are achieved.
• Managing escalated customer concerns and complaints, ensuring learning and service improvement.
• Supporting community engagement activities that help create sustainable neighbourhoods.
• Contributing to policy development, service reviews and continuous improvement initiatives.
• Managing operational risks and ensuring compliance with housing legislation and consumer standards.
• Supporting and developing colleagues through coaching, performance management and professional development.

About You

You'll be an experienced housing professional with a strong understanding of housing management services and a proven track record of leading teams to achieve excellent customer outcomes.

You'll bring:

• A relevant housing qualification (CIH Level 4 or above, equivalent qualification, or willingness and capability to work towards).
• Significant experience in housing management and neighbourhood services.
• Experience leading, motivating and developing high-performing teams.
• Strong knowledge of housing legislation, tenancy management and consumer standards.
• Experience managing complex tenancy, safeguarding and neighbourhood issues.
• Strong partnership working and stakeholder management skills.
• Experience using performance information and customer insight to drive improvements.
• Excellent communication, negotiation and problem-solving skills.
• The ability to manage competing priorities while maintaining a strong customer focus.
• A full UK driving licence and access to a vehicle insured for business use.

What Do We Have to Offer You?

In addition to a competitive salary of £47,892, you will benefit from:

• 30 days annual leave plus Bank Holidays
• Flexible and smart working arrangements
• Healthcare cashback plan, virtual GP access and subsidised gym membership
• Employee Assistance Programme available 24/7
• Paid volunteering days
• Enhanced family-friendly policies
• Learning and development opportunities
• Plus, so much more

Diversity, Inclusion & Belonging

RBH is committed to creating an inclusive workplace where everyone feels valued, respected and supported. We operate a Guaranteed Interview Scheme for applicants who declare a disability, as defined by the Equality Act 2010, and meet the role's minimum requirements as set out in the advert and role profile.

Artificial Intelligence

We recognise that AI can be a useful tool when preparing applications. However, all information, examples and achievements included in your application must be truthful, accurate and based on your own experience.