We're looking for a new Malvern Hub Support Worker to provide compassionate, person-centred support as part of Maggs’ homelessness support and prevention service across the Malvern Hills District.

Location: Primarily based in Malvern (with outreach across the Malvern Hills District and flexibility to work across Worcestershire in line with service need)
Salary: £27,408.87 – £29,526.29 (Band 4 – 7)
Hours: 21 hours per week
Contract: Permanent

About the Role

The role combines support delivered from the Malvern Support Hub with proactive outreach across the wider district, helping people experiencing homelessness, rough sleeping, insecure housing, sofa surfing and multiple disadvantage to access support as early as possible.

The postholder will build trusting relationships with individuals, identify needs and risks, provide practical and emotional support and work alongside partner organisations to help prevent homelessness, reduce repeat presentations and support people towards greater stability and independence.

The role will contribute to a visible, accessible and coordinated service which reaches people both through the Hub and within their own communities.

Main Duties of the Role

• Provide welcoming, practical and person-centred support through the Malvern Support Hub, including drop-in and planned support.


• Undertake proactive outreach across the Malvern Hills District, engaging people experiencing homelessness, rough sleeping, insecure housing, sofa surfing or who may be at risk of homelessness.


• Build trusting and respectful relationships with people who may experience barriers to accessing or engaging with statutory services.


• Identify individual needs, strengths and risks and work collaboratively with people to agree appropriate support and next steps.


• Provide practical and emotional one-to-one support around housing, homelessness prevention, health and wellbeing, benefits, budgeting, daily living and tenancy sustainment.


• Support individuals to access accommodation, healthcare, benefits, specialist services and wider community support through appropriate referrals, advocacy and warm handovers.


• Hold and manage an appropriate caseload, providing ongoing support to individuals where required and reviewing progress towards agreed outcomes.


• Work proactively with people at risk of homelessness to help prevent crisis, eviction, repeat homelessness and avoidable use of emergency or statutory services.


• Maintain accurate and timely case records, support plans, risk assessments, referrals and outcome information in accordance with Maggs’ policies and procedures.


• Work closely with local authorities, housing providers, health and social care services, voluntary and community organisations and other partners to provide coordinated support.


• Contribute to multi-agency working and coordinated case management where this will improve outcomes for individuals.


• Develop positive relationships within communities across the Malvern Hills District to improve awareness of the service and identify opportunities for earlier intervention.


• Support community-based activities, drop-ins and other opportunities which promote wellbeing, connection and engagement.


• Encourage meaningful involvement and co-production, ensuring that people who use Maggs’ services and volunteers have opportunities to contribute to the development and delivery of the service.


• Work positively alongside volunteers and support their involvement within the Hub and wider community activity.


• Contribute to monitoring, evaluation and reporting by accurately recording activity, referrals, engagement and outcomes.


• Work flexibly as part of the wider Maggs team to respond appropriately to changing service and individual needs


• Undertake outreach and community-based work at different times of the working day where reasonably required to meet service need.

How to apply 

If you’d like to join our team and make a real difference to the lives of people experiencing homelessness across Worcestershire, we’d love to hear from you. 

Please download and read the Job Description before applying. 

To apply, please send: 

• A completed Application Form  

• Your CV  

to recruitment@maggsdaycentre.co.uk. 

Please note that CVs submitted without a completed application form will not be considered. 

CLOSING DATE: Friday 6th November.

We reserve the right to close this vacancy early if a suitable candidate is appointed before the closing date.