This role will be based on a 37.5 hour working week.

The role will be Monday to Friday but the successful candidate would need to be flexible as some weekend work would be required.

This role is on a 2 year Contract

Overtime available

Salary of £28,500

Previous applicants need not apply

This role contributes to the achievement of the Business & Corporate Plan objectives of the Ferry Project by contributing to the provision of safe accommodation, care and support to homeless single people at the Ferry Project.

The post holder will be an integral part of the hostel who will have supervision from the clinical leads for the early detection of liver disease programme.

The main purpose of the role is to support people to understand how lifestyle can increase risk factors for cancers, be alert to signs or symptoms that should be investigated to rule out cancers, to encourage engagement with national screening programmes and liver health checks; along with providing support to navigate the complexities of the healthcare system.

The post holder will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity. The post holder will have excellent communication skills and be willing to undertake on-going training and development. In addition, the post holder will be able to signpost clients to the relevant sources of support and information appropriate to their needs.

The role will also include supporting the wider community (via outreach) to understand risk factors or cancer, screening opportunities and to support them to navigate healthcare systems with any concerning symptoms.

Data collection will be a vital part of this role to be able to evidence the difference that Health, Recovery and Wellbeing Leads can make to addressing health inequalities and to work towards these roles becoming ‘Business as Usual’ in commissioning intentions.

Background

Cancer is one of the biggest contributors to inequalities in life expectancy, with people from the most deprived communities more likely to get cancer, be diagnosed at a later stage and die from the disease.

Addressing health inequalities is crucial for us to achieve high-quality healthcare for all. Primary care serves as the foundation of the healthcare system, being the first point of contact for most people seeking help. But unequal access to these services can perpetuate health inequalities. By addressing issues of access, we can ensure that everyone, regardless of their socio-economic status, race, gender, or geographic location, has an equal chance of comprehensive and timely care.

Implementing Health, Recovery and Wellbeing Leads will begin to encourage healthy behaviours, awareness and prevention of cancers alongside identifying any barriers to and facilitate timely access to healthcare. They will also encourage the uptake of national cancer screening programme invitations and liver health checks by raising awareness in the hostels and day centres where they work.

Health, Recovery and Wellbeing Leads will work with clients to create a shared trauma informed health navigation plan. This will include:

· Current understanding of their health, their health goals.

· Current challenges with accessing healthcare (e.g. overstimulation, finding certain environments/language triggering or upsetting) + tools/strategies to navigate this.

The successful candidates will be offered training so they have a good understanding of cancer screening, prevention and symptoms and can learn how to encourage people to speak up about possible symptoms, support them to seek advice from medical professionals and take up offers for national cancer screening programmes as well as local liver health checks and other locally based programmes such as Targeted Lung Health Checks.

Key Accountabilities

Specific Objectives

o Primary focus on addressing the earlier detection of liver disease in support of the National Cancer teams drive to reduce the number of late-stage liver cancers.

o Tailored cancer health education and counselling (face-to-face, phone, printed materials, lay language).

o Promotion of healthy behaviours (e.g. smoking cessation, alcohol reduction, physical activity promotion, and nutrition) to aid in prevention against cancer.

o Supporting engagement with national cancer screening programmes alongside any locally driven initiatives such as targeted lung health screening (earlier detection of lung cancers in at risk populations) and capsule sponge for early detection of oesophageal cancers.

o Ensuring that clients symptom concerns are communicated to project clinical professionals and if needed, provide support to navigate the healthcare system involvement of the patient in decision-making regarding their health.

o Scheduling screening appointments, reminders and follow-ups.

o Transportation assistance and accompanying homeless clients to and from procedures if needed and helping with reaching and navigating screening results.

o Facilitating follow-up appointments with healthcare providers.

Identification of health needs and barriers. Including:

o Personalised approach of assessment of client needs.

o Adapted solutions regarding barriers to care.

o Enhanced understanding of needs of clients among local health and social care providers.

o Establishing trust between clients and the staff at shelters, drop-in centres and screening facilities.

o Reinforcing support system and coordinating with an individual’s caseworker, social worker or substance abuse counsellor when needed.

Additional Information

The Ferry Project is committed to safeguarding and promoting the welfare of its staff and patients. We expect all our staff to be aware of their responsibilities to protect staff and patients from abuse or harm.

All staff have a responsibility to undertake statutory and mandatory training as deemed appropriate.

Regulatory Framework

Communication

Communicate effectively with other team members.

Be familiar in all mediums of communications such as email, tasks, telephone, etc.

Communicate effectively with patients and carers.

Recognise people’s needs for alternative methods of communication and respond accordingly.

Communicate effectively to outside agencies

Communicate clearly with their lead GP

Equality and Diversity

The post holder will support the equality, diversity and rights or patients, carers and colleagues, to include:

· Acting in a way that recognises the importance or people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

· Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

· Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, , feelings, priorities and rights.

Quality

The post holder will strive to maintain quality within the practice and will:

· Alert other team members to issues of quality and risk.

· Work to practice protocols

· Assess own performance and take accountability for own actions, either directly or under supervision.

· Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.

· Work effectively with individuals in other agencies to meet patient’s needs.

· Effectively manage own time, workload and resources.

Efficiency & Innovation

Personal

· To lead by example in all areas by demonstrating excellent attention to detail in personal presentation i.e.: hair, nails and dress (uniform), and behaviour, supporting vulnerable clients in a client focused manner.

· Be responsible for promoting a culture of continuous improvement.

· To ensure that the work spaces used are kept clean to an appropriate standard.

· In all activities adhere to Ferry Project policies and procedures.

· To attend Support Staff team meetings and other Ferry Project meetings as required.

· To be jointly responsible for the post holder’s own personal and professional development, to actively participate in identifying training needs and to be willing to undertake training where a need has been identified and agreed with the line manager.

· Support the development and maintenance of risk management procedures and appraisal systems for all areas of risk, together with procedures and recommendations on policy in relation to the post holder’s responsibilities, participating in business continuity planning/emergency management activities and making appropriate recommendations to the Scheme Manager.

· Bringing forward opportunities for business growth.

General

· Create and develop new business opportunities.

· Actively contribute to the development of strategy for the business.

· Contribute towards business planning processes.

· Demonstrate a commitment to personal and professional development.

Active Asset Management

Growth

· To identify a range of opportunities for innovative practice and growth of the service.

· To act as a representative for the service and Group at internal and external events as required.

· To build strong working relationships with multi-disciplinary organisations, including Social Workers,

· Family Workers, Police, etc. to ensure our customers receive a holistic support approach.

People & Structure

· Pro-active enforcement of the Organisations vision and values

· Carry out training and development activities as identified and agreed in consultation with your manager.

Dimensions

Scope: The Health worker will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health and Safety Policy, to include:

· Using personal security systems within the workplace according to practice guidelines.

· Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

· Making effective use of training to update knowledge and skills

· Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

· Reporting potential risks identified.

Additional Information

i) Context/Environment

As a member of a team of staff at within Ferry Project, the Health Worker shares responsibility for working with customers. As staff are usually involved in working on a rota basis, good communication between staff members is essential.

The client groups vary in each scheme and may be young people, homeless older people, single homeless clients, families, people with a history of mental health issues, people with physical disabilities or people with drug and alcohol addictions.

Due to the nature of this varied client group project staff are required to conduct themselves professionally and maintain strong boundaries between themselves and the residents at all times.

Given the work environment where patient data is accessible by staff, the post holder must observe strict confidentiality when accessing patient data.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with practice policies on confidentiality and the protection of personal and sensitive data.

The staff member will be supervised on a regular basis and the job performance appraised annually – as part of the process, the member of staff will be expected to jointly identify training needs with their line manager.

ii) Skills/Knowledge/Experience

Essential:

Demonstrate experience of managing a case load.
Demonstrate experience in working with marginalised communities.
Excellent written and oral communication skills, including the ability to present information clearly.
Complete regular, accurate reporting on activities, attendance levels and participant feedback including case studies and session evaluations.
Experience of supporting vulnerable members of society.
Ability to deal with complex and difficult emotional situations.
Ability to prioritise own workload.
Ability to ask sensitively about information needs.
Managing sensitive information and following GDPR procedures.
Ability to work flexibly and enthusiastically with a team and on own initiative.
Experience planning and delivering training and educational workshops.
Understanding of, and commitment to, equality, diversity, and inclusion.
Demonstrates enthusiasm.
Able to travel to different locations for meetings, training and events.
Willingness to undertake learning and development courses.
Maintain absolute confidentiality with regard to the organisation’s information and procedures.
We would welcome and encourage applications from people with lived experiences.

Desirable:

· Ability to speak Eastern European languages

iii) Competencies

Efficiency and Innovation

Problem solving

Innovative thinking

People and Structure

Ferry Project Values

Communication

Personal Learning

Customer Focus

Customer and Results Focus

Person centered

Supportive

Collaborative working

Active Asset Management

Planning and prioritising

Growth

Innovative Creative thinking

Initiative

Regulatory Framework

Process Driven

Risk Management

Quality Management

iv) Education

Essential

Good standard of literacy and numeracy.

Good knowledge of using IT systems applicable to administration including databases.

Knowledge of Health and Safety legislation and best practice.

Knowledge and experience of maintaining good administrative based processes and procedures.

Knowledge and experience of client support procedures and systems.

Experience of working with vulnerable adults with a variety of needs.

v) DBS -

This post is subject to the rehabilitation of Offenders Act (Exemption Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any criminal convictions.

Applicants with convictions are still encouraged to apply and will be considered on a case-by-case basis

Job Type: Full-time

Pay: £28,500.00 per year

Benefits:

Company pension
Discounted or free food
Employee discount
Health & wellbeing programme
Store discount

Schedule:

Monday to Friday

Ability to commute/relocate:

Wisbech, PE13 1JQ: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

Do you have any nursing experience?

Education:

GCSE or equivalent (preferred)

Experience:

Community Worker: 1 year (preferred)
Health: 1 year (preferred)

Work Location: In person

Application deadline: 04/10/2024
Reference ID: Health, Recovery and Wellbeing Lead
Expected start date: 14/10/2024

Homeless Sector Jobs in Wisbech

Health, Recovery and Wellbeing Lead