Housing Options Officer – Warwick District Council, Royal Leamington Spa

Here at Warwick District Council, we pride ourselves on the fact that we offer you a great place to work.

We achieve our goals by recruiting and retaining motivated, empowered and flexible staff. We are committed to training and development, and we encourage a healthy work-life balance.

We offer the rewards and benefits that make it a great place to work.

People like you

We offer a wide range of career opportunities at every level of the organisation. From apprenticeships to senior management, permanent to fixed term contracts or part-time working, we have something for everyone.

The intention is for the postholder to work predominately from home however, it is a requirement to attend our offices or sites within Warwick District as required. Any costs for travel from home to the office will be met by the successful candidate. However, hybrid and office working is also available.

Housing Options Officer x3

37 hours per week

3 x Permanent positions.

Salary: £35,570 to £38,510 per annum, plus a Market Forces Supplement of £2,500 per annum (which is subject to review).

Are you looking for a rewarding role where you can make a real difference to people's lives every day?

We're looking for motivated, resilient and customer-focused individuals to join our Housing Options Team. This is an exciting opportunity to work at the forefront of homelessness prevention, supporting people through some of the most challenging times in their lives.

At Warwick District Council, we are committed to preventing homelessness wherever possible and improving outcomes for our residents. This is an exciting time to join the service as we continue to develop innovative approaches to supporting customers, strengthen our prevention work and work collaboratively with partner agencies to tackle homelessness across the district.

As a Housing Options Officer, you will be the first point of contact for customers who are facing homelessness or housing difficulties. You'll assess individual circumstances, provide advice and support, and work with customers to identify solutions that help them secure or sustain accommodation.

This is a busy and varied role that requires excellent organisation, sound decision-making skills and the ability to manage a diverse caseload. You'll be working with customers from a range of backgrounds, many of whom may have complex needs, so empathy, resilience and strong communication skills are essential.

You will be responsible for assessing applications, making decisions in line with homelessness legislation, developing personalised housing plans and working closely with a range of partner agencies to achieve positive outcomes for our customers.

Alongside managing a varied caseload, you will have the opportunity to develop additional knowledge and expertise in a particular area, helping to support the wider team and shape service delivery. These areas include:

-Young People

-Ex-Offenders

-Migrants

-Eligibility

-Welfare Benefits

We are committed to investing in our staff and offer a range of training and development opportunities, including support to achieve the Chartered Institute of Housing (CIH) Level 3 qualification.

What We Offer:

-A supportive team environment

-Ongoing training and professional development

-Opportunities to develop specialist knowledge

-Flexible working arrangements, including a mix of office and home working

-A comprehensive employee benefits package

If you have any questions or wish to have an informal discussion, please contact

Name:          Charlotte Cowley

Job Title:      Principal Housing Options Officer

Email:           charlotte.cowley@warwickdc.gov.uk

Closing date internal: 04/10/26

Interview date/s:

There will be a two-stage recruitment process for this role. Shortlisted candidates will be invited to attend the first stage of the process.

Stage 1 – Written Test and Role Play

Shortlisted candidates will be invited to attend either a morning or afternoon assessment session on 15th October 2026. The session will include a written assessment and role play exercise. Candidates should ensure they are available for up to three hours.

Stage 2 – Interview

Candidates who are successful at Stage 1 will be invited to attend a formal interview. Candidates will be notified of the outcome of Stage 1 on 16th October 2026, with interviews scheduled to take place on 20th October 2026.

To apply for this vacancy please click on the 'Apply' button.

It is important that you fully complete all sections of this application. Only information contained in the application will be used for shortlisting.

Please do not attach CVs as these will not be considered

Council Employee Benefits Guidance notes for job applications

Recruitment guidance for disabled applicants

Recruitment guidance for ex-offenders

Equality - what we aim to do

Internal applicants only: please note if you are applying for a secondment position, you must seek approval from your current line manager before applying.

If you are unable to apply using the 'Apply' button, please contact HR Support on vacancies@warwickdc.gov.uk including your contact details and any relevant screenshots.

You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.

As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the essential criteria for the post. By ‘essential criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification. To be considered under the Guaranteed Interview Scheme (GIS), applicants must disclose that they have a disability and would like to be considered for the scheme.

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application or recruitment process or upon appointment, please contact vacancies@warwickdc.gov.uk and we will make every effort to meet your specific requirements.