Housing Officer. Intensive Housing Management – Derby Homes, City Wide

Organisation: Derby Homes

Hours: 18.5 hours per week

Contract type: Permanent

Location: City Wide

Are you passionate about providing excellent housing services and helping residents to sustain successful tenancies? Do you enjoy working with people, solving problems, and making a positive difference in your local community?

We are looking for a motivated and compassionate individual to join our Intensive Housing Management team. The post holder will be working with a mixture of introductory and secure tenants and the duties include:

• General tenancy management, working with customers when we have identified needs which impact on their ability to manage their tenancy.
• Low level tenancy enforcement and intensive management of cases within a defined caseload.
• Arranging viewings and signing up new tenants when we have identified needs which impact on their ability to manage their tenancy.
• Getting involved with customer consultation.
• Making referrals to, and working with, partners and other organisations to sustain tenancies.
• Ensuring effective safeguarding processes within our homes and communities.
• Project work, which may include services around domestic abuse and housing, specified accommodation for adults with learning disabilities, temporary accommodation, services for young people leaving care etc.

At Derby Homes, you will have the opportunity to make a real difference every day, working in a fast-paced environment where no two days are the same and dealing with a wide variety of housing and tenancy matters.

You will be part of a supportive and well-established team and will have the opportunity to contribute to service improvements, local initiatives and projects that help create stronger, safer, and more successful communities. If you're passionate about people, enjoy finding solutions and want a career where your work has a genuine impact, we'd love to hear from you.

This role is a combination of working from home and in the Local Housing Office so the ability to do so is paramount to the success in this role. This post is subject to a basic DBS check.

Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options.

Please use the links below to download supporting information. Before you fill in the application form please read the guidelines on filling in the application form

Remember to align your personal statement to the essential criteria in the Person Specification.

Job description

Person specification

Equality, Diversity & Inclusion

We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference.  As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility. We are also proud to have Derbyshire LGBT+ Rainbow Partnership Accreditation and encourage applications from candidates of all genders. 

We are a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.

We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.

Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.

If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on 01332 640844 (Relay UK - 18001 01332 640 844) or at recruitmentteam@derby.gov.uk. https://www.derby.gov.uk/signing-service/

The closing date for this vacancy is 14^th October 2026 at midnight. Any application forms received after the closing date will not be accepted.

If you have been selected for interview you will hear from us prior to the interview date. Interviews will be held on the 21^st October 2026.