Housing Officer – Trident Group, Birmingham

Interviews to take place 3rd November 2026

Full, clean driving licence and access to a vehicle is essential

About the Role

Provide effective estate and tenancy management to a diverse client base, including vulnerable individuals, by working in partnership to sustain tenancies and promote responsible behaviour, using enforcement only when necessary. Ensure estates remain clean, safe, and communities vibrant.

Effectively manage low-level anti-social behaviour (ASB) cases, preparing court documentation where escalation is required, and supporting wider tenancy enforcement processes.

Key Responsibilities

• Addressing a broad range of customer enquiries promptly, exercising sound judgment and effective communication.
• Manage low-level anti-social behaviour cases, ensuring appropriate interventions are applied in line with policy, and escalate where necessary. Prepare high-quality court packs to support legal proceedings.
• Facilitate a seamless onboarding process for new tenants by coordinating closely with Lettings and Income Teams, ensuring positive and efficient communication.
• Assume responsibility for sustaining new tenancies, proactively identifying vulnerabilities and referring customers for tenancy support where appropriate.
• Conduct estate and community inspections, ensuring corrective actions are raised and completed to maintain safe, well-managed environments.
• Enhance resident engagement by promoting opportunities for involvement and feedback.
• Support resident groups and community initiatives in collaboration with Customer Engagement colleagues.
• Complete tenancy checks, identifying risks such as tenancy fraud or breaches and taking appropriate action.
• Resolve estate issues such as fly-tipping and abandoned vehicles promptly and effectively.
• Lead on estate improvement initiatives
• Oversee all tenancy management functions, including but not limited to:
• o Decants
• o Mutual exchanges
• o Transfers
• o Successions
• o Tenancy amendments
• Maintain accurate and up-to-date records.
• Stay informed on housing trends and contribute to strategic objectives.
• Ensure safeguarding responsibilities are upheld at all times.
• Demonstrate flexibility in supporting service delivery needs.
• Attend mandatory training and apply learning to practice.
• Undertake additional duties as required by the role.
• Work collaboratively across departments to ensure seamless tenancy management.
• Refer complex cases specialist intervention.
• Manage personal caseload effectively, ensuring compliance with policies and timescales.
• Act as a visible and accessible point of contact for residents.
• Support income collection performance, working alongside income officers to minimise arrears.

Experience

• A minimum of 2 years' experience as a Housing Officer or a similar role, including estate and tenancy management responsibilities.
• Experience managing low-level ASB cases and involvement in enforcement action, including preparing legal documentation such as court packs.
• Understanding of social housing
• Experience working with a range of stakeholders and partners in housing.
• Ability to work effectively in a fast-paced environment.
• Experience maintaining accurate, compliant records.
• Strong relationship-building skills with internal and external partners.
• Experience supporting diverse customer groups with varying needs.
• Ability to coach and empower customers to achieve positive outcomes.
• Knowledge of housing legislation relating to estate and tenancy management.
• Understanding of legal enforcement processes, including County Court procedures.
• Strong IT skills, including Microsoft Office applications.

Why join us?

Since 1962, Trident has a long and proud history as a unique provider in the West Midlands.

We deliver core general needs housing as well as specialist Care and Support service.

Our services range from access to affordable homes to specialist supported housing, homeless hostels and new-build shared ownership properties.

We help those who have additional care needs. That includes managing homelessness; working with people living with disabilities and mental health issues; and those subject to domestic abuse.

We have been providing support for more than 60 years. We now have one of the highest proportions of supported accommodation among social housing providers.

At Trident Group, you'll have the opportunity to make a real difference to both our colleagues and the communities we serve.

We are committed to equality, diversity and inclusion

We welcome applications from candidates of all backgrounds and are proud to be an inclusive employer. We are committed to creating a workplace where everyone feels valued, respected and able to be their authentic selves. Reasonable adjustments are available throughout the recruitment process and employment journey.

Applying

All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).

To help us review applications efficiently, we use an AI assistant to score CVs based on how closely they align with the role. Don't worry, though-every shortlisted profile is fully reviewed, and all final hiring decisions are made entirely by our friendly team of real people!

Recruitment Agencies:

We do not accept unsolicited CVs or candidate submissions from recruitment agencies. Any CV, profile, or candidate details sent to any employee or mailbox without a pre-agreed, signed Terms of Business agreement with our recruitment team will be deemed a direct application. We reserve the right to contact and hire those candidates directly without any obligation to pay an agency fee or commission.