Housing and Support Officer – Transform Housing & Support, Guildford

About Transform Housing & Support

We believe everyone should be able to live independent and fulfilling lives. We provide housing and support for socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex, and the London Borough of Sutton.

Our values — respect, empowerment, responsibility and excellence — guide everything we do. Colleagues feel valued, supported, and part of something that genuinely matters.

The opportunity

This role is for someone who wants their work to count. As a Housing and Support Worker, you'll help vulnerable people build independence and take control of their lives — every single day.

What you'll be doing

You'll act as a keyworker to named clients, combining hands-on support with practical housing management responsibilities.

• Help clients live as independently as possible through personalised support plans
• Connect clients with community services and local resources
• Carry out housing management tasks including rent collection and tenancy management
• Conduct risk assessments and health and safety checks
• Report maintenance issues and keep clients safe

About you

You'll bring resilience, warmth, and a non-judgmental approach to every client interaction.

• Able to build professional, trusting relationships with vulnerable people
• Strong time management — you deliver outcomes and meet deadlines
• Comfortable using Excel, Word, Outlook, and the internet

Relevant experience working with vulnerable people is welcome, as are transferable skills from other fields.

Salary and benefits

Salary: £28,000 p.a. + benefits + on-call allowances

Location: Guildford

Hours: Full time — 37 hours per week

Why join Transform

• 28 days annual leave plus bank holidays (pro rata for part time)
• 1 additional wellbeing day per year (pro rata)
• Defined contribution pension scheme
• Training and development opportunities
• Interest-free staff loans
• Flexible working options
• Option to buy or sell up to five days' annual leave per year
• Life assurance cover

Diversity and inclusion

At Transform, we celebrate diversity and know it's critical to our success. We want to hear from anyone who is great at what they do and shares our values.

If you need any adjustments during the application or selection process, just let us know — we're happy to help.

How to apply

We review CVs as we receive them and interview as soon as we find a strong match — so apply promptly to avoid missing out.

For an informal chat about the role, email lmartin@transformhousing.org.uk to arrange a call, or apply directly.

If you're ready to do work that truly matters, click apply and start your journey with Transform.

• Hours: 37 hours per week
• Benefits: 28 days leave + bank holidays (pro rata for part time)