Homeless Support Officer - FTC 2 Years – Warwick District Council, Warwick

Here at Warwick District Council, we pride ourselves on the fact that we offer you a great place to work.

We achieve our goals by recruiting and retaining motivated, empowered and flexible staff. We are committed to training and development, and we encourage a healthy work-life balance.

We offer the rewards and benefits that make it a great place to work.

People like you

We offer a wide range of career opportunities at every level of the organisation. From apprenticeships to senior management, permanent to fixed term contracts or part-time working, we have something for everyone.

We are committed to safeguarding and promoting the welfare of children, young people and adults and expect all staff and volunteers to share this commitment. This post is subject to an Enhanced DBS check.

This post is based at/from our offices within Warwick District and is not suitable for home or hybrid working.

Our Temporary Accommodation Team supports individuals and families who are experiencing homelessness or are at risk of losing their homes. We work to ensure that residents placed in temporary accommodation receive appropriate support, feel safe, and are treated with dignity and respect.

Working collaboratively with housing colleagues, support services, landlords, and external agencies, the team aims to help residents maintain their accommodation, address their individual needs, and move towards secure and sustainable long-term housing.

This is a varied and rewarding role for someone who is passionate about helping vulnerable people, solving problems, and making a positive difference in the community.

We are looking for a proactive, compassionate, and organised individual who can provide practical support to residents living in temporary accommodation.

The successful candidate will have:

Strong communication and interpersonal skills, with the ability to build positive relationships with residents from a range of backgrounds. A compassionate, non-judgemental approach when working with people experiencing homelessness or other challenging circumstances. The ability to manage a varied caseload, prioritise competing demands, and work effectively under pressure. Good problem-solving skills and the confidence to deal with challenging situations professionally. The ability to work collaboratively with internal teams, landlords, and external support agencies.

Good administrative and IT skills, including maintaining accurate records and preparing reports. An understanding of safeguarding, confidentiality, equality, diversity, and inclusion. A flexible and proactive approach, with a commitment to improving outcomes for residents.

Experience in housing, homelessness, tenancy support, or working with vulnerable individuals would be desirable.

Main responsibilities

Resident support: Provide practical advice and guidance to residents in temporary accommodation, helping them understand their responsibilities and access appropriate support.

Accommodation management: Carry out regular welfare checks and accommodation visits to ensure properties are safe, suitable, and being maintained appropriately.

Tenancy sustainment: Support residents to maintain their accommodation, address issues that may put their placement at risk, and understand their housing-related obligations.

Homelessness prevention: Work with residents to identify barriers to moving on from temporary accommodation and support them to explore longer-term housing options.

Multi-agency working: Liaise with housing teams, social services, health professionals, support providers, landlords, and other relevant agencies to coordinate assistance.

Safeguarding: Identify and report safeguarding concerns, risks, or incidents in line with organisational policies and procedures.

Case management: Maintain accurate and up-to-date case records, document interventions, monitor progress, and follow up on agreed actions.

Managing concerns and incidents: Respond appropriately to complaints, anti-social behaviour, property issues, and other concerns, escalating matters when necessary.

Signposting and referrals: Help residents access relevant services, including benefits advice, mental health support, substance misuse services, and employment or training opportunities.

Service improvement: Contribute to the effective delivery of the temporary accommodation service by identifying recurring issues and suggesting improvements.

Please refer to job description and person specification for further details.

If you have any questions or wish to have an informal discussion, please contact:

Katie Williams, Homeless Services Co-Ordinator

katie.williams@warwickdc.gov.uk

Closing Date 8th November 2026

Interviews: 17th November 2026

To apply for this vacancy please click on the 'Apply' button.

It is important that you fully complete all sections of this application. Only information contained in the application will be used for shortlisting.

Please do not attach CVs as these will not be considered.

Council Employee Benefits

Guidance notes for job applications

Recruitment guidance for disabled applicants Recruitment guidance for ex-offenders Equality - what we aim to do

Internal applicants only: please note if you are applying for a secondment position, you must seek approval from your current line manager before applying.

If you are unable to apply using the 'Apply' button, please contact HR Support on vacancies@warwickdc.gov.uk including your contact details and any relevant screenshots.

You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.

As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the essential criteria for the post. By ‘essential criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification. To be considered under the Guaranteed Interview Scheme (GIS), applicants must disclose that they have a disability and would like to be considered for the scheme.

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application or recruitment process or upon appointment, please contact vacancies@warwickdc.gov.uk and we will make every effort to meet your specific requirements.