Fixed Term Contract until 24 April 2027
Full-time: 37.5 hours per week
Grade G: £28,500 to £31,750 per annum
Based in North Lanarkshire, with travel across localities

Phoenix Futures has an exciting opportunity for an experienced and motivated practitioner to join our North Lanarkshire Services as Family Service Team Manager on a fixed-term basis until 24 April 2027.

This role offers an opportunity to lead and develop a dedicated family support service, working alongside partners to improve outcomes for children, young people, adults and families affected by substance use. You will play a key role in ensuring that family support interventions are safe, effective, evidence-based and responsive to local need, while supporting staff and volunteers to deliver high-quality services.

The Role

As Family Team Manager, you will lead the delivery of the North Lanarkshire Family Service, ensuring that support is accessible, effective and aligned with contractual requirements, organisational priorities and local strategic objectives.

You will provide day-to-day operational leadership to the Family Service Team, ensuring that services are delivered using trauma-informed, rights-based and recovery-focused approaches. The role includes responsibility for service performance, quality assurance, safeguarding, workforce development, partnership working and service improvement.

You will work closely with the Service Manager, Team Managers, commissioners and external partners to ensure that families receive high-quality support that promotes resilience, recovery and positive outcomes.

The postholder will have management responsibility for:

• Family Support Workers
• Family Practitioners
• Sessional Staff and Volunteers associated with the Family Service
• Student Placements where applicable

The position is full-time at 37.5 hours per week and may include occasional evening and weekend working to meet service requirements.

Key Responsibilities

As Family Team Manager, you will:

• Provide effective leadership and operational management of the North Lanarkshire Family Service.
• Ensure the delivery of high-quality, person-centred, trauma-informed and family-inclusive support.
• Manage and develop a skilled team, providing regular supervision, appraisal, support and performance management.
• Ensure that individual and family interventions are planned, delivered and reviewed in line with organisational standards and contractual requirements.
• Monitor service performance, outcomes and key performance indicators, taking corrective action where necessary.
• Maintain oversight of referrals, caseload allocation and service capacity.
• Prepare reports, performance information and service updates for internal and external stakeholders.
• Ensure effective safeguarding arrangements and maintain oversight of child and adult protection concerns.
• Promote service-user and family involvement, ensuring lived experience informs service development and improvement.
• Develop and maintain effective working relationships with Social Work, Health Services, Education, ADP partners, third-sector organisations and other stakeholders.
• Support the Service Manager in contract monitoring, quality assurance activities and continuous improvement initiatives.
• Ensure that complaints, incidents, audits and feedback are effectively managed and used to improve practice.
• Promote staff wellbeing, professional development and a positive team culture.
• Contribute to service development, innovation and partnership opportunities across North Lanarkshire.
• Represent Phoenix Futures at operational meetings, forums and partnership groups as required.

About You

To be successful in this role, you should be able to demonstrate:

• Relevant experience within family support, substance use services, social care, health, education or a related field.
• Experience of supporting children, young people and families affected by substance use and related challenges.
• Experience of line management, supervision and supporting staff performance and development.
• A sound understanding of child protection, adult protection and safeguarding responsibilities.
• Knowledge of trauma-informed, rights-based and family-inclusive practice.
• Experience of partnership working and building effective relationships with stakeholders.
• The ability to manage competing priorities, resources and operational demands.
• Strong organisational, communication and leadership skills.
• Experience of monitoring performance, analysing information and producing reports.
• A commitment to co-production, service-user involvement and continuous improvement.
• Experience of managing services within contractual and quality frameworks.
• Evidence of continuing professional development and a commitment to ongoing learning.
• Proficiency in Microsoft Outlook, Microsoft Word and electronic case management systems.
• Flexibility to work occasional evenings and weekends according to service requirements.

A relevant professional qualification in social care, health, community education, counselling or a related discipline would be desirable.

Why Join Phoenix Futures?

This fixed-term opportunity will enable you to:

• Lead an established and respected family support service.
• Develop your management and leadership experience.
• Strengthen your safeguarding, partnership and service development expertise.
• Work collaboratively with commissioners and partner agencies.
• Contribute to improved outcomes for individuals, children and families across North Lanarkshire.
• Play a key role in shaping service development and continuous improvement.

You will receive regular supervision, support and opportunities for professional development throughout the duration of the contract.

About Phoenix Futures

Phoenix Futures is a charity with more than 50 years' experience and is a leading provider of drug and alcohol treatment, recovery and family support services. We support people to build healthier lives, stronger relationships and more positive futures.

We advocate for people who are frequently overlooked or stigmatised, helping to ensure that everyone has the opportunity to achieve their potential, improve their wellbeing and contribute positively to their communities.

We encourage applications from people of all backgrounds, including those with lived experience. We are committed to creating an inclusive workplace where everyone can thrive and access opportunities for growth and development.

Our leaders are guided by the qualities of being BRAVE, HONEST, VISIBLE, VISIONARY, NURTURING and COLLABORATIVE, helping to create a culture of compassion, accountability and excellence.

How to Apply

Interested applicants should complete the application form, outlining:

• Why they are interested in the Family Team Manager position.
• The relevant skills and experience they would bring to the role.
• Their approach to leadership, safeguarding, quality and performance management.
• How they would support the continued development of the North Lanarkshire Family Service.

Applicants may also attach an up-to-date CV to support their application.

Interview Process

Shortlisted candidates will be contacted directly and provided with full details of the interview and assessment process, including the format, date and any preparation requirements.

Applications will be assessed against the requirements outlined within the Family Team Manager Role Profile.

#LP