Enablement & Transition Officer – Full time – Trowbridge – Reference 95

Job Title: Enablement Transition Officer
Reports To: Team Leader / Complex Service Lead /
Service Manager / Senior Service Manager
Grade: G
Hours of Work: Full-time, worked flexibly across a 24/7 service rota. This may include days,
evenings, weekends, Bank Holidays, sleep-ins and other rota requirements needed to safely
meet the needs of the service and clients.
Service Areas: Young People services, Adult Single Homelessness services, Supported
Accommodation, Hostel-based services, Move-on accommodation, Homelessness Prevention,
or other designated high-support service area
Primary Focus
The Enablement Transition Officer is a key frontline role supporting young people and adults to
build stability, confidence and independence. The role provides intensive housing-related,
practical and transition-focused support to people who are homeless, at risk of homelessness,
leaving care, living in supported or hostel-based accommodation, or preparing for independent
living. The postholder helps clients maintain their licence agreement, reduce risk, develop
everyday living skills and move towards suitable accommodation or longer-term independence.
This is a rewarding role for someone who can offer practical, strengths-based, psychologically
informed and trauma-informed support. Clients may have experienced poverty, family
breakdown, care experience, poor health, substance misuse, exploitation, domestic abuse,
debt, unemployment, offending, isolation, disrupted education, limited support networks, longterm homelessness or other complex challenges. The focus is on building trust, recognising
strengths and helping each person make realistic progress.
The role sits within services that may operate 24/7, requiring flexibility including evenings,
weekends, Bank Holidays, sleep-ins and other rota requirements. It is a skilled frontline
specialist role, offering the opportunity to make a direct difference without carrying management
or service leadership responsibility.
Role Scope / Eligibility
This role supports Alabaré’s Young People and adult Single Homelessness services across
accommodation, hostel-based, move-on or community settings. It includes direct key working,
referral assessment, support planning, risk management, housing management support,
safeguarding, life skills development and move-on preparation, delivered through site-based or
floating support depending on service need.
The postholder works with Team Leaders, Service Managers and a wider support network
including social care, education, health, mental health, substance misuse, local authorities,
housing options, police, probation, domestic abuse, safeguarding and community partners to
help clients access the right support and improve outcomes.
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In line with the Integrated Workforce Model, this is a higher-complexity frontline support role
suited to direct client work, practical problem-solving and supporting people through change. It
does not include operational leadership, workforce management, rota leadership or service
management accountability.
Key Responsibilities
The postholder delivers safe, consistent, person-centred and outcome-focused support. They
complete referral assessments, needs and risk assessments, support plans and outcome
reviews across areas including accommodation, finances, education, training, employment,
health, relationships, safety, wellbeing, substance use, meaningful activity and move-on
readiness. Records must be accurate, current and professionally maintained on Datos and other
agreed systems to evidence progress, support reporting, strengthen data quality, maintain audit
readiness and demonstrate service impact.
The role supports clients to understand and maintain their licence agreement, manage
accommodation charges, reduce arrears risk, build budgeting and independent living skills,
maintain personal and shared spaces, engage in education, training, employment, volunteering
or meaningful activity, build positive routines and prepare for planned move-on. It also includes
health and safety checks, repairs reporting, room readiness and re-let activity, rent collection,
accommodation charge monitoring, arrears prevention and void management.
The postholder responds professionally to safeguarding, exploitation, risk, licence breach, crisis
or service delivery concerns, escalating in line with Alabaré policy and procedure. They help
protect clients from abuse, exploitation, harm and neglect, support people in distress or crisis,
and maintain clear professional boundaries while building trusting relationships.
The postholder helps create positive community life by encouraging respectful relationships,
shared responsibility, house meetings, routines and connection. They support a safe, inclusive
environment where clients make informed choices, reduce harm, engage with specialist support
and take practical steps towards independence.
Young People and Adult Single Homelessness Responsibilities
The role brings together young people’s support practice and adult single homelessness
support. It requires recognition of each client’s strengths, rights, aspirations and circumstances;
understanding of barriers to adulthood, recovery, stability or independence; and practical,
respectful support focused on sustainable outcomes.
The postholder connects clients with local authority housing options, children’s and leaving care
services, adult social care, education, training, volunteering, employment, benefits and debt
advice, health and mental health services, substance misuse, domestic abuse, criminal justice
pathways and community activities. They also support service improvement by listening to client
voice through one-to-one work, house meetings, surveys, feedback, incidents, complaints and
audit learning.

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The postholder actively promotes equality, diversity and inclusion, ensuring every client is
treated with dignity, respect, fairness and compassion.
Competency Framework
Core competencies include Young People’s Support Practice; Adult Single Homelessness
Practice; High and Complex Needs Support; Housing Related Support; Assessment and Support
Planning; Safeguarding and Risk Management; Trauma-Informed Practice; Multi-Agency
Partnership Working; Independence and Move-On Planning; Health & Safety in Supported
Accommodation; Recording, Compliance and Audit Readiness; Professional Boundaries; Client
Voice and Service Improvement; and 24/7 Rota-Based Service Delivery.
Key KPIs
•
•

•
•

•
•
•
•

Complete timely referral assessments, support plans, risk assessments and reviews showing
client involvement, changing need, agreed actions and progress.
Maintain accurate, current records on Datos and other agreed systems, capturing support,
risk, progress, incidents, safeguarding, move-on planning and information needed for
reporting, data quality, monitoring and impact evidence.
Support clients to maintain licence agreements, reduce arrears risk, manage
accommodation responsibilities and develop independent living skills.
Use outcomes tools and support plan reviews to evidence progress in housing, finances,
education, training, employment, health, relationships, safety, wellbeing, substance use,
meaningful activity and move-on readiness.
Complete health and safety checks, room checks, repairs reporting, void preparation and
practical accommodation tasks in line with service requirements.
Escalate safeguarding, exploitation, risk, licence breach, crisis or service delivery concerns in
line with Alabaré policy and procedure.
Build effective relationships with local authorities, social care, housing, health, criminal
justice, education and specialist partners to improve client outcomes.
Contribute to community life, client engagement and service improvement through feedback,
house meetings, audits, incident and complaint learning, and team reflection.

Other: •
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Champion Alabaré’s Mission, Vision, Values and Christian ethos positively and respectfully.
Contribute to the outcomes outlined in the Charity’s Strategy for Growth and Resilience
2025-30.
Undertake other reasonable duties appropriate to the role and service need.
Be committed to safeguarding children, young people and vulnerable adults in line with
Alabaré policy, Local Children’s Safeguarding Board guidance and Adult Care Guidelines.
Work in line with the general duties and standards set out in the staff handbook.

This job description outlines the main responsibilities and standards of the post. Duties may
develop in response to service need while remaining consistent with the role’s nature and level.
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The role will be reviewed and updated as needed and will support annual discussion within the
Charity’s Appraisal Programme.
Name……………………………………………………………
Signed……………………………………………………………
Date……………………………………………………………

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Person Specification ** A = Application I = Interview **
Category

Criteria

Qualifications &
Training

Educated to A-Level standard or able to bring
equivalent knowledge, skills and experience
Relevant training or qualification in supported
housing, young people’s support, homelessness,
safeguarding, trauma-informed practice, mental
health, substance misuse, criminal justice, social
care or related area welcomed
Experience of housing-related support, key
working, assessment, support planning and risk
management with young people, adults
experiencing homelessness or people with
complex needs
Experience in supported accommodation, hostelbased services, homelessness, young people’s
services or other high-support settings helping
people towards stability and independence
Experience supporting people affected by
trauma, mental ill health, substance misuse,
exploitation, offending, care experience, family
breakdown, domestic abuse, poverty, debt,
isolation or long-term homelessness
Understanding of young people’s support, adult
homelessness, supported housing, licence
agreements, welfare benefits, safeguarding,
exploitation, risk, professional boundaries and
move-on planning
Awareness of barriers facing young people and
adults experiencing homelessness, with belief in
their strengths, potential and ability to make
positive change
Awareness of health and safety in supported
accommodation, including checks, repairs
reporting, shared living environments and safe,
welcoming services
Ability to build trusting client relationships,
complete assessments, develop support plans,
review risk and use Datos and agreed systems to
maintain accurate records, support reporting,
strengthen data quality and evidence impact
Ability to work collaboratively with local
authorities, housing, children’s and leaving care

Qualifications &
Training

Experience

Experience

Experience

Knowledge

Knowledge

Knowledge

Skills & Abilities

Skills & Abilities

E/D

Assessment
(A/I)

E

A

D

A/I

E

A/I

E

A/I

D

A/I

E

A/I

E

A/I

E

A/I

E

A/I

E

A/I
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Skills & Abilities
Values &
Behaviours
Other
Requirements

services, adult social care, health, substance
misuse, mental health, criminal justice and
community partners
Ability to work calmly, confidently and
professionally in a 24/7 environment, including
incidents, safeguarding, crisis and practical
accommodation issues
Commitment to Alabaré’s Mission, Vision, Values
and Christian ethos, with a warm, inclusive,
respectful and person-centred approach
Able to work flexibly across a rota including
evenings, weekends, Bank Holidays, sleep-ins,
lone working and travel across services where
needed

E

A/I

E

I

E

A/I

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