Duty Worker

Want to develop your skills and experience while playing a key role in providing support to people experiencing homelessness?

We are recruiting to one full-time (37.5 hrs) and one part-time (30 hrs) vacancy.

We are looking for a Duty Worker to join the South Camden Mental Health Accommodation Services.

The service is made up of a total of six projects, three of which are 24-hour high support projects. We support individuals with a mental Health diagnosis as well as other complex needs towards independent living and our duty workers will work across our service.

In the rewarding role of Duty Worker, you’ll gain valuable experience working alongside a dedicated team to deliver a safe, inclusive, and high-quality service. You’ll be the first point of contact at reception, helping create a welcoming and supportive environment. Your responsibilities will include:

• Supporting the day-to-day running of the project.
• Managing reception duties, including phones and access.
• Maintaining communal and office spaces.
• Coordinating health & safety checks and admin tasks.
• Providing person-centred support to residents with the team.

You will work full time on-site on a 7‑day rolling rota, from 11am – 7pm. Some roles also offer a 20% pay premium for hours worked between 8pm–8am Monday to Friday, and for all weekend hours.

About You

This is a brilliant opportunity if you're looking to grow your career in the sector, many of our current managers began as Duty Workers, so why not take that first step?

We’d love to hear from you if you bring:

• Great communication skills and some experience providing a service to others - whether in retail, hospitality, care, or community work you’ll be able to engage with people in a busy environment.
• Empathy and understanding of the challenges faced by people experiencing homelessness.
• A genuine interest in supporting vulnerable women to make positive changes in their lives.
• Solid organisational skills, with basic IT and admin capability.
• A proactive attitude and a willingness to learn and grow.

We believe in the value of lived experience and welcome applications from people who can draw on personal experience (e.g. homelessness, mental health struggles, addiction, abuse, exploitation, time in care or the justice system) to build rapport and support clients within a  recovery focused approach.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you're ready to apply click the ‘Apply Now’ Button to start your online application form. 

Closing date: 10am on 22 September 2026

Interview and assessments on: 30 September 2026

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.