Data and Insights Officer - GM Housing First and GM RSAP – Great Places Housing Group, Greater Manchester

Data and Insights Officer – Greater Manchester Housing First & Rough Sleeper Accommodation Programme (RSAP)

The Data and Insights Officer plays a key role in supporting the Greater Manchester Housing First and RSAP Partnership to understand and improve performance, outcomes and service quality utilising insight gathered through the effective use of data.

Reporting to the Quality and Assurance Manager the postholder will work with internal and external partners across the Greater Manchester Housing First & RSAP programme, coordinating the collection, analysis, validation and reporting of performance and outcome data from the partnership's Salesforce case management system. They will provide accurate, timely and meaningful information to a breadth of stakeholders including, commissioners, delivery partners, housing providers, and researchers.

The postholder will develop and maintain reports, dashboards and performance monitoring tools that enable data driven decision-making, maintaining high standards of data quality and compliance with contractual and recording requirements across the partnership.

The role will also oversee the programmes accommodation process monitoring property offers and allocations, supporting delivery partners to respond to opportunities within agreed timescales and helping to ensure people on the programme are matched to suitable homes in a timely manner.  

What you’ll be doing

• Coordinate all routine and ad-hoc reporting requirements across the Greater Manchester Housing First and RSAP Partnership and produce accurate, timely and accessible reports for:
  • Greater Manchester Combined Authority (GMCA)
  • Local Authorities
  • Housing Providers
  • Delivery Partners
  • Researchers and evaluation partners
  • Other stakeholders as required.
• Ensure reporting is quality assured, validated and completed within agreed timescales maintaining reporting schedules and  processes to support compliance with contractual requirements.
• Develop, maintain and improve reports, performance dashboards and contract monitoring tools using Salesforce and other reporting platforms.
• Present complex information in a clear; meaningful and visual way that is accessible and easily understandable to a range of audiences.
• Audit system data to identify missing, incomplete or inaccurate information. 
• Produce compliance reports and dashboards for contract management and quality assurance purposes.
• Work collaboratively with delivery partners to improve data quality, recording practices and confidence in using performance information.
• Complete thematic deep dives, analysing data and gathering insights that support programme improvement.
• Identify data-trends that support data-driven decision making and programme development.  
• Contribute to the development and maintenance of programme guidance, procedures and recording standards.
• Coordinate the monitoring of accommodation offers and allocations across the programmes ensuring accommodation offers are accurately recorded within the case management system, escalating risks or issues relating to response times, recording standards or contractual expectations.
• Provide training  to colleagues and partners in the use of reports, dashboards and performance information to support continuous improvement.
• Work proactively with software developers to improve how we capture data in the service.
• Co-ordinate the programmes mail boxes ensuring all queries and updates are actioned in a timely manner.

What we need from you

• Ability to analyse and interpret information and present findings clearly.
• Ability to produce accurate reports and maintain high standards of data quality.
• Strong organisational skills and the ability to manage competing priorities and deadlines.
• Ability to identify trends, risks and opportunities for improvement.
• Strong written and verbal communication skills.
• Ability to explain data-related information to a range of audiences.
• Strong problem-solving skills and a proactive approach to finding solutions. 
• A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
• A passion to advocate on behalf of people and communities
• A commitment to work in partnership with others for the benefit of Great Places
• A commitment to continuous learning and improvement
• Ability to work flexibly and when needed

What you’ll need

Essential

• Experience of producing reports for different audiences and stakeholders.
• Experience of using databases, case management systems or reporting platforms.
• Experience of working collaboratively with colleagues, partners or external stakeholders.
• Experience of identifying and improving data quality issues.
• Experience of analysing, interpreting and using data.

Desirable

• Experience of developing reports and dashboards using Salesforce or similar.
• Experience of working in housing, homelessness, supported housing, social care or related services.
• Experience of monitoring performance against agreed measures, standards or contractual requirements.
• Experience of working with sensitive and confidential information
• Experience of working within multi-agency partnerships.
• Experience of supporting research, service evaluation or impact reporting.
• Understanding of contract management and commissioner reporting requirements.
• Knowledge of Housing First principles and approaches.

What we give you in return for your hard work and commitment

• Pension ¦ DC scheme (up to 10% contribution from both colleagues and Great Places)
• WPA ¦ Healthcare scheme starts at no contribution level with £1250 of savings available per year (option to increase & add family members)
• Ways of Working¦ We offer some hybrid and flexible working
• Annual leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays
• Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’  
• Professional fees ¦ The business pays the cost of one professional role related membership fee for each colleague
• The Market Place ¦high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
• Wage Stream ¦ You can access savings opportunities and early access to wages
• Health and Wellbeing Initiatives ¦ Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.