Blaenau Gwent Night Security Concierge Bank Worker – HHS Group, Blaenau Gwent

Pay: £12.71-£14.00 per hour Job Description: Job Overview Are you an experienced Night Security Concierge looking for a rewarding role in Blaenau Gwent? We are seeking a reliable, vigilant, and compassionate Night Security Concierge to join our team, working within a local homeless hostel support service. In this vital role, you will provide a safe, secure, and welcoming environment for highly vulnerable adults and vulnerable children (families). If you have a background in security, housing support, or night concierge services, and possess the empathy required to support vulnerable individuals, we want to hear from you. Key Responsibilities As a Night Security Concierge, your daily duties will include: Safety & Security: Maintain a highly visible and professional security presence. Monitor CCTV systems, conduct regular patrols, and respond promptly to any security alarms or incidents. Access Control: Prevent unauthorized visitors from entering the premises to protect vulnerable adults and vulnerable children residing in the hostel. Incident Management & Logging: Confidently handle incident management and conflict resolution. De-escalate challenging situations with empathy and professionalism, and ensure all incidents are logged in the Daily Occurrence Log. Resident Support: Act as a supportive, compassionate, and welcoming first point of contact for residents during the night. ASB: Challenging anti-social behaviour Cleaning: Light cleaning duties, such as cleaning communal areas Requirements & Qualifications To be successful as our Night Security Concierge, you will need: Essential Check: An Enhanced DBS check (covering both vulnerable child and adult workforce) is required. (Candidates holding a valid SIA License may also be considered). Experience: 1–2 years of experience in a night security, night concierge, or support worker role (ideally working with vulnerable groups, homeless services, or mental health support). Key Skills: Exceptional customer service, strong communication, and robust conflict resolution/de-escalation skills. Mobility: A valid UK Driving Licence and access to your own vehicle is preferred. Soft Skills: A non-judgmental, empathetic approach to supporting people experiencing homelessness. Benefits Competitive Pay: £12.71 - £14.00 per hour (Hourly paid monthly). Flexible Working: Rotated shifts with options for bank work or consistent night hours. Career Growth: Clear opportunities for professional development and training within the social care and security sectors. Immediate Start: Fast-track onboarding process for compliant candidates. Are you ready to make a real difference in the Blaenau Gwent community? Apply today for an immediate start! Application question(s): Do you understand that the Standard DBS received with an SIA licence is not the same as the Child & Adult Enhanced DBS required for this role? We would accept a DBS with a Child check only too. Language: English (required) Licence/Certification: SIA Licence (preferred) Driving Licence (preferred) Enhanced DBS (inc. Child & Adult check) (required) Do you understand the Application question above? (required) Location: Blaenau Gwent (required) Work Location: In person