Tenancy Sustainment Officer
Bolton
Full time
Temporary, ongoing
£14.00 - £15.00 per hour
Our client
Morgan Hunt is working with a specialist provider of quality housing and support services, delivering tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential. Those they help include asylum seekers, ex-offenders, expectant and new mums, people with mental health issues, recovering addicts, survivors of domestic abuse, those homeless or at risk of becoming homelessness, and young people leaving care. They offer a variety of services including supported housing, floating support, housing management and specialist support.
The role
As a Tenancy Sustainment Officer, you will.
- Provide a customer focused service contributing to the delivery of housing services to residents. Co-ordinating tenancy management and rent collection to ensure all housing management income is collected effectively.
- Ensuring fair access, process of applications, relevant background checks and allocation of vacant properties and that supported accommodation is available for use, ensuring no vacant properties and void turnaround time is minimised.
- Ensuring H&S and property standards are maintained and work effectively as a team member delivering excellent services to residents.
- Assure compliance with Management Agreements and Leases and report as required to partner landlords on housing management performance.
- Ensure the appropriate actions are undertaken for disposal or acquisition of properties.
- Effectively work for the efficient turnaround of void properties to ensure quick re-let with pre-let and post let checks, ensuring repairs and replacements are completed quickly. You will ensure supported accommodation is available for use in line with local Key Performance Indicators.
- Oversee and carry out where necessary the basic cleaning and room turnaround tasks to ensure standards are maintained.
- Carry out regular H&S checks as determined by the client group, management agreements and policies.
- Support and empower residents to maintain cleanliness of communal and personal space in accordance with their tenancy / licence agreement.
- Ensure the process for Gas Safety checks is strictly adhered to and residents are aware of their obligations.
- Ensure that accommodation furnishings and Welcome Packs are available for new lets. Order replacement furniture. Maintain inventory and agree the condition of accommodation at the point of re-let with the new tenant and again when the tenant is leaving.
- To generate referrals and promote accommodation vacancies by liaising with partner agencies (e.g. Housing options, Single Point of access).
- Ensure adequate induction of residents, ensuring they are aware of the input given by Housing services.
The candidate
- Knowledge of working with and supporting vulnerable people.
- Knowledge and practice in housing and tenancy management in relation to statutory obligations.
- Track record in effective tenancy management, particularly voids and arrears management.
- Sound understanding of Housing Benefit regulations and welfare reform.
- A working knowledge of Health and Safety in the workplace, implications for staff and residents.
- Communicates effectively both verbally and in writing, including letter and report writing.
- Good interpersonal skills and ability to manage challenging and diverse client groups.
For more information, or to apply for the role of Tenancy Sustainment Officer, contact me today on 0161 838 3616.
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
