Repairs Team Planner
37.5 hours per week
£34,893 per annum
We are looking for a Repair Team Planner to join our team; we are looking for someone who can provide a high-quality service to customers and colleagues alike, and who will remain calm and professional under pressure. They will be good at problem-solving and resourceful.
They will plan the daily workload of operatives using IT systems and Dynamic Resource Scheduler (DRS) software. They will be managing repair appointments in their entirety, changing operatives' workloads, making decisions on how and when repairs are completed, and ensuring our residents and operatives are kept informed of their repair from start to finish.
They will build strong working relationships with our operatives, repairs managers and technical leads, support work streams and become familiar with all the requirements of running an efficient, professional repair service.
About Phoenix Community Housing
Phoenix is a housing organisation with a difference. We’re led by our residents, with a tenant as our Chair and with residents as the largest group on our Board. Some housing associations talk about resident involvement. We live and breathe it every day.
We believe this is our core strength and it’s helped us achieve a wide range of accolades and awards.
We’re based in south Lewisham, London, and are proud to be building new homes in our area. We’ve grown as a housing association, taking on the management of 1,500 more homes in late 2021 to bring our total number of homes to around 7,800.
Our new Corporate Plan will help us deliver on our vision of ‘together building a better future for our Phoenix Community’, supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all residents can enjoy good quality, safe and affordable homes.
Our big ambitions apply to our staff too. We are pleased to offer a generous benefits package, including our wellbeing programme, comprehensive learning and development and a culture of employee involvement.
If you think you’re the right person to help us make the next stage of our journey, then we’d love to hear from you. We strongly believe in a work-life balance so we’d be pleased to talk about part-time flexible working and job sharing options.
Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
To apply, please visit our website via the button below by 23:59 on Wednesday 11 December 2024.
You can find more information about the role in the job description below.
You can find more information about how we process and store your data in our Privacy Notice.
Interviews for this role are due to take place in person on 19 December 2024.
