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Charity Operations Manager

Feed up Warm Up • Full-time • Stevenage, Hertfordshire, GB • 6d ago

Purpose:

Support the mission of the Feed Up Warm Up (FUWU) ensuring services and systems are efficient and effective. Establish procedures that will enable the charity to achieve the objectives set out in the charity strategy. Ensure FUWU services provide practical support to guests with a range of needs in an approachable, caring and person-centred way. Build relationships with key partners (community groups, public sector organisations) to ensure FUWU is part of a larger network of support for those experiencing homelessness. Support the Implementation of a Strength Based Approach throughout all areas of the Charity to provide lasting change and sustainable independence to mitigate the risks of returning to homelessness. Manage FUWU volunteers and employees to ensure the drop-ins are well run and adhere to best practice with day-day-day activities.

Main Responsibilities:

- Manage FUWU services to ensure that drop-in sessions operate smoothly while providing both personal and practical support to guests.

- Oversee FUWU’s back-office functions, ensuring efficient operations in financial controls, marketing, and event planning. This includes managing a shared drive for FUWU documents and policies.

- Support and manage the Homeless Support and Fundraising Manager ensuring plans and regular reviews are in place.

- To keep abreast of current housing legislation, welfare benefit legislations and other matters relevant to successful support of our clients.

- Manage volunteer and employee training programmes, flagging when training is required or out of date.

- Ensure a person-centred approach in all services, focusing on delivering positive outcomes for clients and fostering their involvement in the process.

- Build and nurture partnerships with relevant voluntary, police and community organisations, such as job centres, drug and alcohol agencies, and other support services, to integrate FUWU’s care into a broader network of assistance for those experiencing homelessness.

- Implement a system for assessment of needs with a goal to have put in place and review support plans for each individual with a strength-based approach. Implement and maintain accurate and up-to-date client records.

- Oversee basic financial management, ensuring proper filing of invoices and careful oversight of expenditures.

- Report to trustees on progress, flagging concerns and considerations.

- Ensure any safeguarding concerns are dealt with appropriately and reported in accordance with the charities safeguarding policy.

- Perform additional tasks that align with the role’s scope, spirit, and purpose, contributing to the overall mission of FUWU.

PERSON SPECIFICATION

Experience in the homelessness sector and/or working with vulnerable individuals.
Sound knowledge and understanding of the issues affecting adult at risk or or who are experiencing homelessness. \
An understanding of the range of approaches appropriate to working with challenging behaviour including current drug /or alcohol use, antisocial behaviour, offending, substance misuse and those affected by trauma.
Experience of working in a trauma informed environment
Experience with volunteer and employee management
Good knowledge of safeguarding procedures and best practice.
Full UK driving licence.
Self-motivated, taking initiative to improve and manage processes.
Confident project manager with good budgetary and organisational skills, with the ability to prioritise the workload to meet deadlines.
IT literate in Microsoft Word/Excel/PPT.
Good communication skills – verbal/written.
Good numeracy and financial skills.
Ability to coordinate and organise volunteers, employees and trustees.
Discretion, reliability and trustworthiness.

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