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Head of Supported Housing

Niyaa People • Full-time • Luton, Bedfordshire • £60k / year • 1w ago

We are recruiting on behalf of a growing, purpose-led organisation operating within the supported housing and homelessness sector. They work in partnership with established community organisations to provide accommodation and support to people experiencing homelessness and multiple disadvantage.

This is an exciting opportunity for an experienced Head of Supported Housing to take a lead role in the operational performance, quality and growth of a developing Housing & Support function.

The Role:
Reporting to senior leadership, you will provide strategic and operational leadership across a large supported housing portfolio, ensuring services are financially sustainable, compliant, high quality and focused on positive outcomes for residents.

A key priority will be leading the mobilisation and expansion of a new Supported Exempt Rent service, using trauma-informed and psychologically informed approaches to help strengthen the organisation's homelessness prevention pathway.

You will also play a significant role in developing commissioner relationships, improving service performance and embedding a strong culture of safeguarding, resident involvement and continuous improvement.

Key Responsibilities of a Head of Supported Housing:

Lead the day-to-day operational performance and continuous improvement of Supported Housing services.
Oversee service budgets, income and expenditure, including Housing and Council Tax Benefit.
Lead the mobilisation and growth of new Supported Exempt Rent services.
Ensure robust safeguarding, risk management, complaints and resident feedback processes are embedded.
Oversee support planning, risk management and contractual performance.
Build strong relationships with local authorities, commissioners, delivery partners and community organisations.
Lead and develop remote teams, creating a high-performing and collaborative culture.
Champion trauma-informed, strengths-based and psychologically informed approaches.
Develop opportunities for residents to access employment, education, community and recreational activities.
Support the development of social impact measurement and reporting.
Work closely with senior leaders to deliver strategic growth plans and identify new opportunities.
Ensure services meet relevant housing, safeguarding, health & safety and regulatory requirements.
Act as a subject matter expert on supported housing, homelessness and multiple disadvantage.

You will ideally have:

We are looking for an experienced supported housing leader who can combine strategic thinking with strong operational delivery.
Significant management experience within supported housing, homelessness or a related social care environment.
Strong knowledge of housing legislation, regulation and good practice.
Experience managing complex services, budgets and geographically dispersed teams.
Good understanding of Housing Benefit, Council Tax Benefit and supported housing models.
Strong safeguarding, risk and performance management knowledge.
Experience working with local authorities, commissioners and external partners.
A track record of improving service quality and outcomes.
Experience of trauma-informed and/or strengths-based approaches.
Excellent communication, leadership and relationship-building skills.
The ability to manage challenging situations and make sound decisions in a fast-paced environment.
A genuine commitment to improving outcomes for people experiencing homelessness and multiple disadvantage.
Flexibility and willingness to travel regularly across the UK, particularly during periods of service mobilisation.

Why Join?
This is an opportunity to join an organisation going through an exciting period of growth, where you will have genuine influence over the development of services and the organisation's wider homelessness strategy.

You will have the opportunity to lead significant change, develop new supported housing provision and make a tangible difference to the lives of residents.

If this Head of Supported Housing role is of interest, please apply or contact

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