We are recruiting on behalf of a
growing supported housing organisation in Wiltshire that provides accommodation and support to
ex-military veterans, helping to reduce homelessness and support residents as they transition back into civilian life.
The organisation currently operates a
44-unit supported housing scheme and has ambitious plans to expand its services. They are now looking for an experienced
Supported Housing Manager to take responsibility for the day-to-day management of the scheme and lead the on-site team.
This is an excellent opportunity for an experienced housing professional to join an organisation at an exciting stage of its development and play a key role in its continued growth.
Key Responsibilities of a Supported Housing Manager:- Take overall day-to-day responsibility for the 44-unit supported housing scheme.
- Manage and support the on-site team, including Housing Support Workers, administration staff and a caretaker.
- Provide effective leadership, guidance and supervision to the team.
- Oversee the delivery of supported housing and intensive housing management.
- Ensure effective processes are in place for resident sign-ups, move-ins, welfare checks, risk assessments and tenancy management.
- Oversee housing administration, records, compliance and case management.
- Ensure residents receive appropriate support with Housing Benefit, Universal Credit and wider welfare matters.
- Monitor rent, tenancy and housing management issues and ensure these are dealt with appropriately.
- Ensure the service operates in line with safeguarding, health and safety, compliance and organisational procedures.
- Liaise with local authorities, housing teams, benefits departments and external agencies.
- Develop and improve systems and processes across the supported housing service.
- Identify opportunities to improve service delivery and contribute to the organisation's expansion plans.
- Maintain high standards across the scheme and ensure issues are identified and resolved promptly.
Candidate Requirements:- Previous experience managing a supported housing, supported accommodation or housing service.
- Experience managing or supervising a small multidisciplinary team.
- Strong understanding of supported housing and intensive housing management.
- Good knowledge of Housing Benefit, Universal Credit and the wider benefits system.
- Experience managing housing administration, tenancy processes and compliance.
- Understanding of tenancy sustainment, safeguarding, risk management and resident welfare.
- Experience working within a housing association, local authority, homelessness service or supported housing provider.
- Strong leadership, organisational and problem-solving skills.
- Confident managing staff, residents and external stakeholders.
- Ability to take ownership of the day-to-day running of a housing service.
- Empathetic, resilient and professional, with the ability to manage challenging situations.
- Experience supporting veterans or ex-military personnel would be advantageous.
- A proactive approach with the ability to help develop and grow the service.
This Supported Housing Manager is a fantastic opportunity to join a
growing organisation with ambitious plans to expand its supported housing provision.
You will have responsibility for an established
44-unit scheme, managing the on-site team and playing a key role in developing the service, improving processes and supporting future growth.
If this Supported Housing Manager role is of interest, please apply or contact 
