We're looking for someone who is passionate about supporting people, promoting fairness, and maintaining safe, thriving communities. As a Neighbourhood Safety Officer, you will take ownership of a designated neighbourhood patch, working closely with customers to address anti-social behaviour, tenancy breaches, and other community safety concerns. Using a balanced and proactive approach, you will investigate cases, support victims, challenge unacceptable behaviour, and work with colleagues and partner agencies to resolve issues before they escalate, helping customers feel safe and secure in their homes.
Key Responsibilities
Manage anti-social behaviour and tenancy breach cases from start to finish, keeping accurate records and clear action plans
Listen to customers, take clear statements, and provide regular updates and appropriate support
Work with partner agencies and support services to agree solutions that meet individual needs
Identify vulnerable customers and make referrals to relevant support services when required
Gather information and evidence to support enforcement or legal action where necessary
Use inclusive language and ensure equality, diversity and inclusion are considered in every decision
Report health and safety concerns and share learning to reduce risk
What you’ll need to succeed
A good understanding of anti-social behaviour and tenancy breach issues, and how they affect people
Experience working with customers or communities in sensitive or challenging situations
Strong organisation and case management skills, with the ability to prioritise work and meet deadlines
Clear and confident communication skills, both written and verbal
The ability to build positive, professional relationships and handle difficult conversations calmly
Digital skills to use everyday technology such as email, case systems, and Microsoft applications
A full, valid driving licence
What we offer
Hybrid working & flexibility – supporting work-life balance
Generous annual leave – starting at 27 days, rising to 32 days after 5 years plus bank holidays
Birthday day off – take your birthday as paid leave
Buy or sell annual leave – flexible options to suit your lifestyle
Local bank holiday – extra day off around New Year
Enhanced maternity, paternity & adoption pay
Free on-site parking at key office locations
Employee Assistance Programme – emotional wellbeing support for you and your family
Cycle to Work & Car Leasing Schemes – save on tax and NI
Pension schemes with life insurance cover
Perkbox – an employee engagement platform with perks, benefits, rewards, wellbeing resources, discounts, freebies and more
Healthcare cash plan – claim back costs for dental, optical, physio & more
Lifestyle discounts – cashback and savings at major retailers
Learning & development opportunities – grow your career
Volunteer days – up to 5 paid days to give back
