Tenancy Sustainment Officer x3 posts
37 hours per week – Temporary Contact for 12 months
Working across Andover and Romsey
Grade 5 Salary range £29,334 12 – £31,937 16 per annum
This is an exciting opportunity to join Test Valley Borough Council’s proactive and forward-thinking Housing team as a Resettlement Officer If you're passionate about supporting vulnerable individuals and helping them achieve long-term housing stability, we want to hear from you
As a Tenancy Sustainment Officer, you will work closely with the Housing Options Team to prevent homelessness, support vulnerable residents and help households move on from temporary accommodation
You will provide targeted, strength-based and person-led support to households with complex needs, helping them access essential services, sustain accommodation, improve wellbeing and avoid repeat rough sleeping
You will also deliver reactive support to residents at risk in the private rented sector, working with landlords to resolve issues early and prevent eviction
You will provide tenancy sustainment support to residents in private rented or temporary accommodation to set up and settle into their homes, manage their tenancies independently, complete periodic tenancy checks and overcome barriers to long-term housing stability
We are not necessarily looking for previous housing experience your attitude, empathy, and commitment to supporting others are what matter most You may have transferable skills and gained experience in a similar or closely related field
You will have to operate within housing legislation and the Council’s own policies You will be motivated with a can do attitude and will work flexibly to accommodate ever changing priorities
You’ll Thrive In This Role If You Are
- Dynamic and customer-focused, with a genuine desire to help others
- Resilient and adaptable, able to manage a busy and ever-changing workload
- A great communicator, confident working both independently and as part of a team
- Motivated and proactive, with a flexible approach to working in the community
This is a community-based role, with most of your time spent visiting clients in their homes While some office-based work is required, flexibility for home working is limited Office space is available in both Andover and Romsey
Test Valley is a great place to work, it is a place for everyone, we support our communities, and our staff, to thrive We pride ourselves on our open and friendly culture and offer a professional positive and stable working environment Our organisations values are reflected in the way we work with our communities, partners and staff
If you would like to discuss the role further, we can offer telephone or Teams appointments, please contact either Gemma Churchill gchurchill@testvalley.gov.uk or Hollie Humphrey, hhumphrey@testvalley.gov.uk or call on 01264 368000 and we will arrange a suitable appointment to answer any questions and provide further information
We are committed to providing equality of opportunities for all and believe that employing people from different backgrounds, with a range of perspectives and experiences, helps us to deliver high quality services to residents
We are proud to be a Disability Confident Employer who positively encourages applications from disabled people If, as a disabled person, you meet the minimum criteria for a job then you will be guaranteed an interview, and we will ensure any reasonable adjustments are made to the interview process so that you can be fairly assessed for the vacancy
Closing date for applications is midnight on Tuesday 25th August 2026
Interviews will be Tuesday 1st September 2026, in person, at Beech Hurst Andover
