The Wellbeing Platform: Support Hub at London Bridge The Wellbeing Platform: Support Hub at London Bridge provides a safe, calm, and welcoming space for individuals experiencing emotional or mental distress within the station environment.
The Hub Offers Compassionate, Non-clinical Support, Helping People To
- Stabilise
- Regain control
- Connect with appropriate local or community-based services
This is a public-facing role, requiring:
- Professionalism
- Empathy
- Sound judgement
The role is delivered within a fast-paced environment.
The service aims to relieve pressure on transport staff and emergency services by providing a responsive alternative for those in distress.
Key Responsibilities
- Provide emotional and practical support to individuals in distress referred by station staff, BTP, or self-presenting.
- Use trauma-informed and de-escalation techniques to promote calm and safety.
- Support individuals to identify needs and, where appropriate, develop short-term safety or wellbeing plans.
- Offer signposting and onward referrals to community mental health, housing, financial or social support services.
- Escalate immediately to BTP or emergency services in cases of imminent risk to self or others.
- Maintain professional boundaries and adhere to Together’s safeguarding and lone-working procedures.
Skills, Knowledge & Expertise
Essential
- Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience
- Minimum of GCSE or Level II qualification in English, or equivalent
- Basic competence in the use of email and word processing software
- Demonstrate a non-judgemental attitude and able to be empathetic towards service users and create a trusting environment
- Able to work in partnership with services users and establish and maintain professional boundaries in working with service users
- Able to establish and maintain a safe environment
- Willing and able to undertake domestic tasks with, and for, service users as necessary
- Demonstrate problem-solving skills relating to welfare benefits, education and relationships
- Open to - and willing to participate in - formal and informal job-related learning
- Willing and able to collaborate with colleagues and other organisations
- Able to use email and computerised systems for service user records and reports
- Able to travel; have access to car/public transport
- Able to work a varying pattern of shifts on a 24 hour 7-day week rota, with notice
Desirable
- Lived experience of mental distress
- NVQ Level II in Health and Social Care, or equivalent
Job Benefits
