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Housing Officer

Niyaa People • Contract • Remote (Halesowen, West Midlands, GB) • £26 / hour • 2d ago

We are recruiting on behalf of a large and established Midlands-based housing association for experienced Housing Officer to join their team on an initial temporary contract, with the potential to extend.

This Housin Officer role offers an excellent opportunity for a housing professional to support safe, well-managed communities through effective estate management, tenant engagement and proactive interventions.

Key Responsibilities of a Housing Officer:

Manage an allocated housing patch, carrying out estate inspections and identifying issues affecting residents and properties.
Monitor communal areas and ensure health, safety and estate standards are maintained.
Address estate-related issues including fly-tipping, pest control, cleaning, grounds maintenance and environmental concerns.
Build positive relationships with tenants and support tenancy sustainment.
Carry out property visits, home checks and inspections where required.
Respond to housing condition concerns including damp, mould and property-related issues.
Support building safety requirements, fire safety actions and emergency response processes.
Work with internal teams, contractors, Local Authorities, Police and external agencies to resolve community issues.
Maintain accurate records and update housing management systems.
Support temporary moves and alternative accommodation arrangements where required.

To be successful as a Housing Officer you will need:

Previous experience in housing management, estates, tenancy management, homelessness, property services or a similar role.
Experience working directly with tenants and managing housing-related issues.
Knowledge of housing legislation, tenancy management and regulatory requirements.
Experience dealing with estate inspections, ASB, environmental issues or complex tenant situations.
Strong communication and relationship-building skills.
Ability to manage a busy patch independently and prioritise competing demands.
Good IT and administration skills, including experience using housing or case management systems.
Full UK driving licence and ability to travel across Birmingham and the wider West Midlands.
Knowledge and experience of working with Awaab's law and Housing Ombudsmen code.

Experience with Northgate or similar housing systems is desirable but not essential.

What's on offer:

Temporary contract initially for 2 months, with potential extension.
35 hours per week, Monday to Friday.
Hybrid working with a combination of home working, office attendance and regular patch visits.
Locations covered include Birmingham and surrounding areas such as Wolverhampton, Halesowen and West Bromwich.

If this Housing Officer role is of interest, please apply or contact

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