Company Description Attentive Housing Ltd specializes in providing high-quality, affordable HMO (House in Multiple Occupation) accommodation across the West Midlands, with a strong presence in Birmingham. The organization partners with local councils, housing associations, and community groups to support vulnerable individuals through safe, secure, and well-managed housing solutions. With a clear social impact focus, Attentive Housing ensures its properties meet regulatory standards and promote dignity, stability, and appropriate support for tenants. The company offers both long-term placements and emergency accommodation, aiming to make a meaningful difference in people’s lives through ethical property management and social responsibility.
Role Description The Tenant Support Officer is a full-time, on-site role based in Birmingham, responsible for providing day-to-day support to tenants living in Attentive Housing properties. This role includes conducting regular property visits, checking tenant wellbeing, and ensuring that accommodation standards are maintained in line with regulatory and company requirements. The Tenant Support Officer will help tenants understand their rights and responsibilities, assist with basic housing-related queries, and signpost individuals to appropriate external support services where needed. The role involves liaising with local councils, housing associations, and internal teams to resolve tenancy issues, coordinate move-ins and move-outs, and manage basic documentation and records. The Tenant Support Officer is expected to contribute to a safe, respectful, and inclusive environment, handle sensitive situations with discretion, and escalate safeguarding concerns in line with policy.
Qualifications
- Strong interpersonal, communication, and active listening skills to build trust with tenants and partner organizations.
- Experience in housing support, social care, community work, or a related field, ideally working with vulnerable individuals.
- Good organizational, time management, and record-keeping skills, with the ability to manage multiple properties and tenant needs.
- Knowledge of basic housing regulations, tenancy rights, and safeguarding principles, or willingness to learn quickly.
- Ability to remain calm and professional when dealing with complex or challenging situations and to de-escalate conflicts appropriately.
- Competence in using email, spreadsheets, and housing or case management systems to document activities and communicate with stakeholders.
- Commitment to equality, diversity, and non-discriminatory practice, with a person-centered approach to tenant support.
- Willingness and ability to travel between properties in Birmingham and the wider West Midlands as required.
- Relevant training or qualifications in housing, social work, or support services are beneficial but not essential.
