About the role
We’re offering an exciting opportunity for a dynamic Service Development Manager (SDM) to lead change and support teams across our Central and Pan London Directorate, covering Pan London GLA contracts (including NSNO, specialist rough sleeping, and migrant support services), outreach teams, and Westminster services.
You’ll work closely with the Head of Specialist Rough Sleeping Services and Westminster Regional Head, supporting with new business development and contract mobilisation and implementation. Your role will involve gathering and analysing data across the directorate while also standardising internal processes and reporting systems. You will provide support to St Mungo’s outreach teams, including supporting with the implementation of the Outreach Model Office project.
A key part of your work will be engaging with communities, mapping referral pathways, and supporting conversations with stakeholders to ensure services are responsive and inclusive.
Training and development will be central to your role—you’ll support staff in understanding homelessness legislation and prevention strategies and assist in managing transitional changes.
About You
We're looking for someone who combines strategic thinking with a hands-on approach and is motivated by making a real difference.
You'll bring:
- Experience in service development, project management or service improvement within housing, homelessness or a related sector.
- Strong stakeholder engagement skills, with the ability to build relationships and influence at all levels.
- Confidence analysing data and using insights to drive decision-making and service improvements.
- Experience supporting organisational change, service mobilisation or implementation projects.
- Excellent communication and presentation skills, with the ability to engage diverse audiences.
- Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
- A collaborative and solution-focused approach, with the initiative to turn ideas into action.
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to Apply
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 15th July 2026
Interview and assessments on: 28th / 29th July 2026
What we offer
· Excellent Development and Growth Opportunities
· A Diverse and Inclusive Work Place
· Great Pay and Other Benefits
