Gateway Co-ordinator
Stoke-on-Trent
As a Gateway Coordinator, you'll be the first point of contact for people accessing our homelessness services. You'll help customers take the next step towards safe and stable housing by coordinating referrals, identifying support needs and ensuring people receive the right help at the right time. While the role is primarily office-based, you'll also have opportunities to visit homelessness support hubs across the city and work alongside partner organisations.
What you'll do:
- Receive and assess referrals from customers, professionals and partner organisations.
- Manage a caseload, supporting customers from referral through to securing accommodation.
- Provide advice, guidance and signposting to people experiencing or at risk of homelessness.
- Work with Destination partners, local authorities and other agencies to help customers access housing and support.
- Identify safeguarding concerns and take appropriate action to keep customers safe.
- Maintain accurate and confidential records using case management systems.
- Keep customers informed throughout the referral process and explain what support is available to them.
- Visit homelessness support hubs across the city to engage with customers and promote our services.
Who you are:
- Educated to GCSE level (or equivalent), with good literacy and numeracy skills.
- Passionate about supporting people and delivering excellent customer service.
- Able to manage a busy workload and work well under pressure.
- Experienced in supporting people with complex needs, or able to demonstrate transferable skills relevant to the role.
- Comfortable handling sensitive and confidential information appropriately.
- Confident using Microsoft Office programmes, including Outlook, Word and Excel.
- A strong communicator, with the ability to build positive relationships with customers and partner organisations.
- Organised, proactive and able to use your own initiative as well as work as part of a team.
- Compassionate, resilient and committed to helping people achieve positive outcomes.
Apply now! We may close this vacancy early if we receive a high volume of applications.
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