As a Housing And Suppprt Assistant you will be a key point of contact for residents and visitors, you’ll play an essential role in creating a welcoming, safe, and supportive environment. Whether you’re offering advice, managing enquiries, or ensuring the building runs smoothly, your work will make a real difference every day.
This is a unique opportunity to join our Housing and Support team in a role where no two days are the same.
You’ll be the friendly face of YMCA St Paul’s Group—supporting residents, welcoming new members, and helping to maintain a positive and respectful community.
What You’ll Be Doing
Deliver Exceptional Customer Service
Provide a warm, professional and consistent experience for residents, visitors, and their support networks—making every interaction count.
Thrive in a Varied, Hands-On Role
From handling calls, managing reception, coordinating repairs, and processing payments, to supporting day-to-day operations—this role keeps you engaged and motivated.
Champion Safety and Wellbeing
Take on important responsibilities as a first aider and fire marshal, carrying out safety checks and ensuring a secure environment for all.
Support with Empathy and Understanding
Welcome new residents, respond to concerns, manage complaints, and sensitively address issues like anti-social behaviour—always with professionalism and compassion.
Be Part of a Supportive Team
Work alongside experienced housing professionals who are passionate about making a difference. Your contribution will be valued, and your impact will be visible.
Why Join YMCA St Paul’s Group?
We believe in investing in our people. Here, you’ll find a supportive environment where your voice matters and your development is encouraged.
We are committed to diversity and inclusion, and we celebrate individuality—encouraging you to bring your authentic self to work. You’ll also have opportunities to contribute to positive change through our Employee Resource Groups.
Grow With Us
We’re dedicated to helping you succeed. Through training, qualifications, and hands-on experience, you’ll gain the skills and confidence to develop your career and reach your full potential.
What We Offer
We support your wellbeing at work and beyond, with benefits including:
Free gym access across our sites
Discounts at major retailers and supermarkets
Free wellbeing and counselling services
Flexible working locations across outer London
Ongoing career development and progression opportunities
Family-friendly policies, including enhanced maternity pay
Life assurance
About Us
YMCA St Paul’s Group is more than a charity—we’re a community dedicated to changing lives. For over 150 years, we’ve supported young people and communities across London through life-changing youth work, vital community services, wellbeing centres, and safe supported accommodation for those at risk of homelessness.
Our mission is to create places where people can truly thrive—building stronger futures in mind, body, and spirit.
Make an Impact Every Day
If you’re passionate about delivering great service, supporting others, and want a role where you can truly make a difference—this could be the perfect opportunity for you.
Apply today and help us create stronger communities and brighter futures.
Application deadline: Tuesday 30th June 2026