Advertising Salary:
£26,000 - £30,000 + Performance Bonus
The secret to our success? Exceptional service, delivered by you!
As a Foxtons Tenancy Administrator based in Watford, you’ll be at the heart of delivering a first class customer experience for both landlord and tenants. You’ll act as a trusted and approachable point of contact, ensuring every interaction is handled with professionalism, care and a strong focus on service quality.
This is a highly people- focused role where your ability to communicate clearly, stay calm under pressure, and solve problems quickly will directly shape the experience our customers receive. From managing tenancy administration and coordinating maintenance, to supporting landlords with updates and guiding tenants through queries, you will ensure every details is handled smoothly and proactively,
Working closely with our local offices and specialist teams, you’ll help maintain and enhance relationships across a portfolio of residential properties in the Watford area and beyond. Your work will be key to ensuring landlords feel supported, tenants feel heard and uses are resolved efficiently and positively.
We are looking for someone who genuinely enjoy helping people, takes prides in creating outstanding service experience and understand the importance of great communication. In return, we’ll provide full training including support towards your ARLA qualification, alongside structured career development and progression opportunities
You’ll also benefit from a hybrid working model, with the flexibility to combine time in our Watford office with working from home once fully established in the role.
We offer:
- £26,000 - £30,000 per annum, depending on experience
- Performance related bonus opportunities
- Hybrid working, offering the right balance between office and home-based working
- Comprehensive training, including full support to gain your ARLA qualification
- Defined career progression with regular reviews and growth opportunities
- Equity, Diversity & Inclusion networks and a calendar of Foxtons-funded social events
- One paid volunteering day per year to support a cause you care about
- A comprehensive wellbeing package, including enhanced sick pay, a confidential support line, Mental Health First Aiders, a coaching platform, and subsidised gym membership.
- Legendary team events, including our Christmas Party, Summer Sports Day, and regular socials
- Enhanced parental leave policies and family support options
- A contributory pension scheme
- If you are passionate about delivering excellent customer care and want to build a long term career in property, this is your opportunity to grow withing a supportive and ambitious team.
About You
Our Tenancy Administrators have unparalleled expertise and the drive to make it happen – it's what sets Foxtons customer service apart. So, if you take pride in making sure everything runs smoothly, always on your game, always looking to make a difference, this is the career for you. You will need strong organisational skills, excellent attention to detail and the ability to problem solve. You will be successful here if you can communicate well with a wide range of people over a variety of platforms.
No previous property management experience is required, as full training and ongoing development will be provided. Prior experience in a professional customer service environment is desirable but also not essential. What it takes is a special kind of mindset and a burning ambition to succeed at Foxtons. Turn up with that, and we promise to provide all you need to excel.
About Us
As London’s number 1 estate agency brand,* our customers choose us because we get it done. And we know it’s our people that make us so successful. In over 40 years serving London and the Home Counties, we have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industry’s most influential professionals.
Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London's largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs.
* TwentyCI data, 2023 v 2022 market share and market share growth of new instructions at a brand level
