You’ll bring strong leadership and professional expertise in statutory homelessness and customer experience to this role. You’ve built this through working at a senior strategic level within a local authority, government organisation or voluntary sector body focused on homelessness, where you’ve held accountability for lawful decision making, service quality and resident outcomes.
You have a proven track record of leading complex, demand led services, ensuring decisions are fair, consistent and defensible, even in highly pressured and politically sensitive environments. You’re comfortable taking responsibility for services that operate under scrutiny and understand the importance of getting decisions right first time.
As a leader, you’ve successfully developed and supported multi disciplinary managers and frontline teams delivering homelessness services. You create a culture of professional judgement and accountability across the service.
You bring confidence in working with a wide range of stakeholders, including elected Members, senior leaders, legal colleagues and external partners. When issues arise, you’re able to respond with empathy, clarity and sound reasoning, supported by strong written and verbal communication skills.
You have an excellent understanding of local government and its political context, alongside strong knowledge of homelessness legislation, policy and equalities practice. You’re able to balance statutory compliance with resident centred service delivery, ensuring services remain both compassionate and robust.
As this role carries financial responsibility, you’ll have experience managing budgets and resources effectively, using performance data, learning from complaints and reviews, and service insight to drive improvement and sustainability.
We welcome information about any qualifications you hold, though these are not essential.
Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.
The Council is committed to achieving diverse shortlists to support our desire to increase the number of staff from underrepresented groups in our workforce. We especially encourage applications from a Global Majority (GM), people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or have been racialised as 'ethnic minorities' (formally known as B.A.M.E, Black, Asian and multiple ethnic) background and, while the role is open to all applicants, we will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from a global majority background where there is a choice between two candidates of equal merit. If you are from a Global Majority background you can self-declare this to the hiring manager as part of our positive action commitments.
