Job PurposeTo provide strong, visible leadership and strategic oversight of a 40-bed nursing and residential care home specialising in dementia care. The Operations Manager will ensure the delivery of high-quality regulatory compliance, financial sustainability, and continuous service improvement. Key Responsibilities1. Leadership & ManagementProvide clear leadership to the administrative and domestic teamFoster a positive, inclusive, and accountable workplace cultureOversee recruitment, retention, and development of staffImplement systems and processes to support high quality care and improve operational efficiencyEnsure effective use of clinical systems and digital servicesLead on policies and HR processes2. Strategic OversightContribute to and implement the organisation’s strategic planIdentify growth opportunities and service improvementsMonitor performance against KPIs and drive continuous improvementLead change management initiatives3. Quality & ComplianceEnsure compliance with regulatory standards (e.g. Care Quality Commission requirements)Oversee audits, inspections, and action plansMaintain high standards of clinical governance and safeguardingEnsure robust policies and procedures are in place and followed4. Operational ManagementEnsure safe staffing levels and effective rota management for the administration and domestic teamMonitor occupancy levels and admissions processesManage incidents, complaints, and risk effectively5. Financial ManagementManage budgets, financial planning and reportingMonitor income streams including OCC contracts and self-funding residents.Work with accountants and the finance officer to ensure financial stabilityEnsure efficient use of resources without compromising care qualityIdentify opportunities to improve income generation and operational efficiency.6. Procurement & Resource ManagementLead procurement strategy for equipment, supplies, and servicesNegotiate contracts and maintain supplier performanceEnsure value for money and compliance with procurement policies7. Stakeholder EngagementBuild strong relationships with families, and external partnersLiaise with local authoritiesRepresent the organisation professionally in all interactions8. Safeguarding & Risk ManagementEnsure robust safeguarding practices are embeddedLead on risk assessments and mitigation strategiesPromote a culture of safety and transparency Person SpecificationEssential Qualifications & ExperienceProven experience in a senior management role within health or social careStrong knowledge of regulatory frameworks (e.g. Care Quality Commission standards)Demonstrable experience in staff leadership and team developmentExperience in financial management and budget controlExperience in procurement and contract managementDesirableManagement qualification (e.g. Level 5 Diploma in Leadership for Health & Social Care)Experience managing care services Skills & CompetenciesLeadershipStrong, confident, and empathetic leadership styleAbility to motivate and inspire teamsStrategic ThinkingAbility to think long-term and align operations with organisational goalsData-driven decision-makingCommunicationExcellent verbal and written communication skillsAbility to engage effectively with diverse stakeholdersOperational ExcellenceStrong organisational and problem-solving skillsAbility to manage competing prioritiesFinancial & Commercial AwarenessUnderstanding of budgets, cost control, and financial reportingCommercial awareness in procurement and service deliveryPersonal AttributesCompassionate and values-drivenResilient and adaptableHigh integrity and professionalismKey Performance Indicators (KPIs)Regulatory inspection ratings (e.g. Care Quality Commission)Occupancy ratesStaff turnover and retentionBudget adherenceResident and family satisfactionWorking ConditionsOn-site role, with participation in the on-call rota out of hoursOther RequirementsEnhanced DBS checkRight to work in the UK