Location: Erewash / Amber Valley
Reports to: Service Manager
Pay: £14.38-£15.10 /h
Hours: Part-Time 18 hours
Job Purpose
To provide high-quality, person-centered housing-related support to adults living in supported accommodation, including individuals experiencing mental health challenges, substance misuse recovery (drug & alcohol), survivors of domestic abuse, and ex-offenders.
The Housing Support Worker will work in a trauma-informed, strengths-based way to promote independence, stability, and long-term recovery while ensuring residents maintain their tenancy and achieve positive life outcomes.
Key ResponsibilitiesSupport & Case Management
- Provide tailored, person-centred support plans based on individual needs and risk assessments.
- Support clients with mental health needs in line with recovery-focused approaches.
- Assist individuals in drug and alcohol recovery to maintain engagement with treatment services.
- Support survivors of domestic abuse to rebuild independence and safety.
- Work with ex-offenders to reduce reoffending through structured support and partnership working.
- Complete regular support sessions and maintain accurate, up-to-date records.
- Support clients in developing life skills including budgeting, cooking, self-care, and managing appointments.
- Assist with accessing external services including healthcare, employment, education, and legal advice.
Tenancy & Housing Management
- Support clients to understand licence agreements and their responsibilities.
- Promote service charge payment compliance and prevent arrears.
- Conduct welfare checks and property visits as required.
- Report maintenance concerns and ensure properties are safe and well maintained.
Safeguarding & Risk Management
- Work in a trauma-informed manner, understanding the impact of adverse life experiences.
- Identify, assess, and manage risks appropriately.
- Follow safeguarding procedures to protect vulnerable adults.
- Manage challenging behaviour in a calm and professional manner.
- Maintain professional boundaries at all times.
Multi-Agency Working
- Work collaboratively with external agencies such as mental health teams, substance misuse services, probation services, and domestic abuse services.
- Attend case reviews, multi-agency meetings, and court hearings where required.
Administrative Duties
- Maintain accurate support logs and reports.
- Use internal systems to record outcomes and progress.
- Contribute to service development and quality improvement initiatives.
Person Specification Essential
- Experience working with vulnerable adults, including those with mental health needs, substance misuse issues, domestic abuse experience, or offending history.
- Understanding of trauma-informed practice and person-centered support.
- Knowledge of safeguarding procedures and risk assessment.
- Ability to manage a caseload and work independently.
- Strong communication and interpersonal skills.
- Full UK driving licence and access to own vehicle.
Desirable
- Level 2 qualification in Health & Social Care.
- Experience within supported housing or homelessness services.
- Knowledge of the criminal justice system and probation services.
- Training in Mental Health First Aid, substance misuse awareness, or domestic abuse support.
Key Competencies
- Empathy and non-judgemental approach
- Resilience and emotional intelligence
- Professional boundaries
- Organisational skills
- Ability to de-escalate conflict
- Flexible and adaptable
Values & Approach
We are committed to:
- Trauma-informed care
- Strengths-based and recovery-focused practice
- Equality, diversity, and inclusion
- Safeguarding and promoting welfare
Job Types: Permanent, Part-time
Pay: From £14.38 per hour
Benefits:
- Company pension
- On-site parking
Work Location: On the road
