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Homeless Support Officer

ClwydAlyn • Full-time • Rhyl, GB • £13 / hour • 3w ago

Homeless Support Officer (Nights - Part Time)

📍 Location: Rhyl (Crescent Court & Bruton Park)

💷 Salary: £27,020 pro rata

🕒 Hours: 25 hours per week | Nights (8:30pm - 8:30am)

📅 Shifts: Wednesday & Friday nights

📆 Closing Date: 11 May 2026

Make a real difference where it matters most

At ClwydAlyn, we’re on a mission: Together to Beat Poverty. As a Homeless Support Officer, you’ll support young people and families experiencing homelessness to rebuild their lives and move towards independence.

This is a hands-on, people-focused role where you’ll be a consistent, supportive presence overnight—helping residents feel safe, valued, and empowered.

What You’ll Be Doing

Building positive, trusting relationships with residents
Supporting independent living skills (cooking, cleaning, budgeting, tenancy management)
Encouraging access to education, volunteering, apprenticeships, and employment
Helping residents connect with key services (healthcare, mental health, benefits, substance misuse support)
Creating a safe, calm and supportive environment overnight
Keeping accurate records using IT systems

About The Services

Crescent Court: Supporting young people (16-25) experiencing homelessness
Bruton Park: Supporting parents and their children to build stable futures

What We’re Looking For

You don’t need to have done this exact job before—but you do need the right mindset:

Empathy and understanding of people facing homelessness
Resilience and the ability to handle challenging situations
Strong communication and relationship-building skills
A proactive, self-motivated approach
Basic IT skills (training provided)

Relevant experience or qualifications in housing, social care, or youth work are helpful—but not essential.

The reality of the role

This role can be challenging, supporting people with complex needs—but it’s also highly rewarding:

You’ll see real change in people’s lives
You’ll help individuals build confidence and independence
You’ll be part of a supportive, values-driven team

Why join ClwydAlyn?

We’re committed to creating a workplace where everyone feels valued, respected and able to be themselves.

Inclusive and fair recruitment process
Welsh and English applications welcomed equally
Enhanced DBS check paid for
Ongoing development and support

Interested?

Apply via our careers page:

👉 www.clwydalyn.co.uk/work-for-us

📧 Informal chat: Tina.Thomasson@clwydalyn.co.uk

Open Day - Come and meet us!

Want to know more about this role or more about working for us as a Homeless Support Officer in general ?

📍 Crescent Court, Rhyl, LL18 1TL

📅 8th May | 🕙 10am - 1pm

Need support applying?

We want everyone to apply in a way that works for them. If you need adjustments or a different format, contact:

📧 recruitmentca@clwydalyn.co.uk

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