Membership Experience OfficerSalary: £30,000 FTEContract type: Fixed term to end March 2029Working hours: Part time, 22.5 hours per weekLocation: Taunton Office, Taunton TA1, HybridAbout The EmployerOur client is a local independent charity and the only organisation uniquely focused on improving the natural environment of Somerset for the benefit of wildlife and people. They champion Somerset’s stunning, diverse, and important natural environment, making the case for nature to the public and politicians. They protect wildlife and lead the recovery of the environment by example, including on their nature reserves.The support of their amazing members is key to their success enabling the organisation to deliver plans for nature’s recovery, improving the natural environment of Somerset for the benefit of wildlife and people.About the RoleMembership forms the bedrock of the organisation's fundraising portfolio, and as Membership Experience Officer you’ll play a central role in finding innovative ways to recruit new members while providing exemplary stewardship to retain and inspire existing supporters to continue supporting nature and take action in other meaningful ways.Key Responsibilities and TasksResponsibility 1: Membership RecruitmentWork closely with the Comms team to grow their audience through lead generation campaigns on social mediaWork closely with the Comms team to recruit new members including through social media advertising and different incentivesConvert new audiences to membershipTrial door drops, phone campaigns and reactivation to establish which methods have the best ROI for recruiting new membersCreate and trial other ideas and initiatives to grow audiences and recruit membersResponsibility 2: Membership RetentionInstigate welcome calls to new membersReview and take responsibility for the welcome journey for new members, ensuring Direct Debit compliance as well as outstanding supporter engagementOrganise and host in-person events for new membersOrganise and host online events for members as well as taking advantage of and communicating details of relevant national eventsArrange long-standing member recognition and telephone thank-a-thonsResearch and trial other methods which may have a positive impact on membership retention and/or lifetime valueInstigate a semi-regular survey so we can gauge members’ interests and satisfaction levelsResponsibility 3: Analysis and AdministrationEstablish metrics and data reporting to monitor the success of each initiative.Conduct an annual targeted uplift mailingConduct an annual targeted gift aid phone campaignImplement a plan to promote life membershipThis employer offers some fantastic benefits including:7% employer pension contributionLife assuranceAnnual professional institution subscription, if applicablePayment of relevant licenses and ticketsFlexible and agile workingWellbeing support – Employee Assistance Program, wellbeing championsDiversity networks – through a network of affiliated charities Paid volunteer daysContinuous Professional Development opportunities33 days of holiday (25 + bank holidays)The opportunity to make a real and positive difference to nature, communities and the climateClosing date: Thursday 14 May 2026Interested?To apply, please click the apply button. You will be taken to a simple CHM Recruit form where you can find out more information and complete your application by following the instructions.The organisation has an Equality, Diversity and Inclusion Plan and are committed to continuing to improve the equality, diversity and inclusion of every aspect of their work; they know they need to engage with everyone to live their values and achieve their goals. They welcome applications from everyone and are happy to discuss any accommodations or arrangements that would make the recruitment process better for you, and the working environment should you be employed.No agencies please.
