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Interim Housing Advisor

Prospectus • Full-time • England, Greater London • £17 / hour • 3w ago

Location: Central London (hybrid after induction)

Contract: Temporary, 3 months

Hours: 35 per week

Rate: £17.84 per hour + £2.15 holiday pay

Start: ASAP

Prospectus is pleased to be supporting a long-established organisation that provides safe, suitable housing for retired professionals across the UK. The organisation manages a national portfolio of homes and is committed to delivering compassionate, customer-focused support to its residents.

We are assisting them in the search for an Interim Housing Advisor to deliver high-quality housing services and ensure residents receive excellent support, safeguarding, and tenancy management.

Your responsibilities will include:

Contacting residents to update next-of-kin details, health or vulnerability information, and repair needs.
Providing sensitive and effective customer service to elderly residents.
Managing tenancy processes including sustainment, queries, and end-of-tenancy tasks.
Recording and updating resident information accurately in Homemaster.
Monitoring rent accounts, proactively addressing arrears, and supporting direct debit setup.
Liaising with surveyors on repairs, property inspections, and voids.
Ensuring all actions comply with safeguarding, GDPR, and RMHS policies.

About You

You will bring strong housing sector experience, excellent interpersonal skills, and a commitment to delivering high-quality service.

You will have:

Experience in housing roles such as Housing Officer or Housing Advisor.
Excellent communication skills with the ability to engage sensitively with older residents.
Strong organisational skills, accuracy, and confidence managing your workload independently.
Good IT capability, including MS365 and database systems.
Experience handling tenancy management, casework, or customer-facing housing queries.
Understanding of data protection and safeguarding practices.
(Desirable) Experience with Homemaster, Allpay, or housing legislation knowledge.

Applications will be reviewed on a rolling basis, so please apply ASAP by submitting your CV in Word format.

At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. If you have a disability and require reasonable adjustments at any stage of the process, please let us know.

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