Housing Officer - South & North Yorkshire
Location:
Working Hours: 37 hours per week, Monday-Friday
Contract Type: Permanent
Salary: £25,110 - £32,090 per annum
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the RoleAs a Housing Officer, you will play a key role in delivering high-quality housing management services to residents. You will support individuals from tenancy sign-up through to sustainment and move-on, ensuring they have access to safe, secure, and suitable accommodation.
Working closely with internal teams and external partners, you will help residents maintain their tenancies, access relevant support services, and achieve positive outcomes. You will also contribute to performance targets, including tenant satisfaction and service quality measures, while ensuring properties remain compliant with all relevant legislation and standards.
Key Duties- Manage the end-to-end tenancy process, including sign-ups, move-ins, sustainment, and move-on support
- Support residents with Housing Benefit and Universal Credit claims
- Provide advice and guidance on rent arrears, budgeting, and tenancy responsibilities
- Respond to anti-social behaviour, tenancy breaches, and safeguarding concerns appropriately
- Carry out regular property inspections, ensuring safety, compliance, and maintenance issues are addressed
- Maintain accurate and up-to-date records using internal systems
- Work collaboratively with internal teams and external agencies to support residents’ wider needs
- Support residents in accessing services such as mental health, recovery, employment, and education
- Facilitate resident engagement, including meetings and participation in housing-related matters
- Contribute to achieving performance targets, including tenant satisfaction measures
About You- Experience working with individuals facing challenges such as homelessness, mental health issues, substance misuse, or offending behaviour
- Strong understanding of housing management, tenancy sustainment, and relevant housing legislation
- Ability to manage a varied workload and prioritise effectively in a fast-paced environment
- Confident in handling sensitive situations, including conflict resolution and safeguarding concerns
- Excellent communication and interpersonal skills, with the ability to build positive relationships
- Competent in using IT systems and maintaining accurate records
- A proactive and compassionate approach, with a commitment to supporting vulnerable individuals
- Knowledge of welfare benefits and housing processes is highly desirable
- Full UK driving licence and access to a vehicle for work purposes
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
Pension scheme with 4.5% employer contribution, matched up to 6.5%
Life assurance (3× annual salary)
Enhanced sick pay and family-friendly pay
Birthday leave and the option to buy up to 5 extra days’ annual leave
Professional fee reimbursement for relevant qualifications
24/7 online GP access and Employee Assistance Programme
Recognition and long service awards via our Way to Go and Aspirations portals
£500 Recommend a Friend bonus
Cycle to Work scheme and Credit Union membership
Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
