Job Overview
Emmaus Coventry & Warwickshire is a charity dedicated to supporting people who have experienced homelessness or are at risk of becoming homeless. We provide a safe home, meaningful work opportunities, and personalised long-term support to help individuals rebuild their lives.
Our charity shop on Red Lane, Coventry plays a vital role in raising essential funds for our work while providing training, volunteering, and employment opportunities for the people we support.
We are looking for a motivated and experienced Charity Shop Supervisor to lead the day-to-day running of our busy retail environment. This is a fantastic opportunity for someone with retail experience and strong leadership skills who is passionate about community impact and sustainability.
In this role, you will help create a welcoming shopping experience, support volunteers, and ensure the shop continues to thrive while contributing to our mission of tackling homelessness.
Key Responsibilities
- Lead and support a team of staff and volunteers, motivating them to achieve shop goals and deliver excellent service
- Oversee daily shop operations, including opening and closing procedures
- Ensure the shop floor is well organised, visually appealing, and fully stocked
- Manage stock donations, pricing, and merchandising to maximise sales
- Deliver excellent customer service, handling enquiries and resolving issues professionally
- Support the Gift Aid process and donation management
- Maintain health and safety standards and a clean, welcoming environment
- Assist with training and mentoring volunteers and new team members
- Carry out administrative tasks, including sales reporting and stock control
- Promote the shop and the charity’s mission within the local community
About You
We are looking for someone who brings:
- Previous retail management or supervisory experience
- Strong leadership and team-building skills
- A passion for charity work and community support
- Excellent customer service and communication skills
- Comfortable working with vulnerable people
- Strong organisation and attention to detail
- Ability to prioritise tasks and work in a busy environment
- Basic administrative and record-keeping skills
- Multilingual skills are highly desirable to support our diverse community
Why Join Us?
Working with Emmaus Coventry & Warwickshire means being part of a supportive team that is committed to making a positive difference.
You will have the opportunity to:
- Contribute directly to supporting people who have experienced homelessness
- Develop your leadership and retail management skills
- Work in a friendly, community-focused environment
- Support sustainability and reuse through the sale of quality second-hand goods
Job Type: Part-time
Pay: £25,000.00 per year
Expected hours: 37.5 per week
Benefits:
- Company pension
- Store discount
Ability to commute/relocate:
- Coventry CV6 5EQ: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
