About us
First Choice Housing Swindon is a Homelessness charity in Swindon. Our goal is to provide better outcomes for those who are at risk of or experiencing homelessness. Our values are compassion, respect, equality, safety and trust.
Responsibilities:
- Assessing clients' needs and producing support plans.
- Advising clients of their rights – for example, to benefits and healthcare.
- Helping clients with paperwork, such as housing applications, and practical skills such as budgeting.
- Collating and providing information on housing vacancies and housing rights.
- Maintaining accurate client records.
- Making referrals to specialist organisations and services.
- Visiting clients and maintaining professional, trusting relationships with them.
- Assessing risks and ensuring clients’ accommodation is safe and secure.
- Liaising with voluntary and statutory agencies.
- Raising awareness of homelessness and the impact of insecure housing.
- Managing volunteers.
Skills:
- Compassion and empathy for those in need
- Sensitivity
- Great communication skills
- Organisation
- Numerical and IT skills
- Teamworking
- Administrative skills
- Ability to prioritize tasks and manage time effectively
- Resourcefulness
- The ability to support and explain clearly – to clients, colleagues and volunteers.
- The ability to adapt working style to the needs of the situation.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, skills, or qualifications associated with the role. The job is mostly office based.
Job Type: Full-time
Pay: £25,396.80-£28,000.00 per year
Benefits:
- Company events
- Company pension
- Free or subsidised travel
Education:
- GCSE or equivalent (preferred)
Experience:
- support work: 3 years (preferred)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
