Background: IMPAKT Housing & Support is a progressive, forward looking Housing Association, underpinned by a set of values and committed to supporting people to recover from trauma and the devastating impact of homelessness and / or domestic abuse, in a safe and aspirational environment. We are ahead of the field in our commitment to deliver services in a psychologically informed way in order to maximise successful outcomes for our clients.
We expect our staff to be passionate about making a difference to lives and wanting the best for people, this often means ‘going the extra mile’ to achieve it. In return, we offer a competitive remuneration package, developmental support, training opportunities and a friendly working environment.
Responsible to: Head of Housing North
Job Purpose: In recent years, we have seen an increase in numbers of people residing in our supported accommodation projects experiencing poor mental health. The purpose of the role is to improve the quality of care we are able to deliver and to generate better outcomes for these residents. Using your excellent clinical knowledge, in conjunction with the Mental Wellness Team Leader, you will liaise with residents, housing coaches & healthcare professionals to establish an effective interdisciplinary care plan, based on the individuals needs and wishes. To be the ‘go-to’ person for keeping the individual’s service provision on-track, monitoring and evaluating progress to ensure that best outcomes are achieved.
Our Values:
- Aspirational - We believe everyone can be the best they can be and dream big dreams.
- Caring - We believe everyone should be cared for.
- Empowering - We believe we should support and encourage people to take ownership of their lives to enable them to achieve positive change.
Main Duties and Responsibilities:
To be a primary point of contact for referrals where concerns have been identified over an individual’s mental health
- To be a primary point of contact for referrals where concerns have been identified over an individual’s mental health
- To manage a caseload of residents, listening to identify the needs and wishes of the individual, building trusting relationships and supporting them to develop a personalised care and support plan
- Work in partnership with the housing coaches to connect people to appropriate community and emergency support services
- Keep housing coaches informed of progress or decline in mental health and any changes to risk level
- Support residents to attend appointments – including at points of crisis, making applications that may improve mental wellbeing where appropriate
- Monitor and review progress, amending the support plan where necessary and keeping accurate records
- Work with skills coaches to help residents in your caseload to access therapeutic activities and actively contribute to the development of wellbeing activities
- To travel to projects across the county to meet with residents as required.
Additional Duties and Responsibilities:
- Be flexible to the changing needs of the organisation and its service users.
- Abide by the organisations staff working policies and procedures.
- Promote the aims, purposes, mission and services delivered by the organisation.
- In addition to the duties set out in this job description the post holder may at times be required to undertake additional or other duties to meet the needs of the organisation.
This in an in-person role, working Monday - Friday, 9AM-5PM.
Locations: IMPAKT Housing & Support has project locations throughout Bedfordshire, however this post holder will be predominantly based in Bedford, The Foyer.
Application Deadline: This role will close to applications on 14th of November 2025. However, we reserve the right to withdraw the advert at any time if a suitable candidate is found. Early application is encouraged.
Job Types: Full-time, Permanent
Pay: Up to £27,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Store discount
Application question(s):
- What about this role excites you and made you want to apply?
- • Why are you a good fit for this job?
Licence/Certification:
- Driver's Licence (required)
Work Location: In person
