Job Summary
Do you love working with people? Are you passionate about reducing health inequalities? Do you have experience co-ordinating care and advocating for patients?
Inclusion Healthcare has an exciting opportunity for a Care Co-ordinator to join our friendly and dedicated practice team, providing high-quality care to the homeless population in Leicester and Leicestershire.
Job Purpose
To provide proactive, compassionate, and efficient coordination of patient care across Inclusion Healthcare services, ensuring individuals- particularly those experiencing homelessness with complex social needs- receive timely, appropriate, and person-centred support. The Care Coordinator will facilitate communication between healthcare professionals, social care, and community organisations, supporting smooth care pathways, improving access, and empowering patients to manage their health and wellbeing.
Main duties of the job
Key Responsibilities: Coordinate and support care for homeless patients, ensuring access to appropriate health and social services. Liaise with agencies, arrange and support appointments, and maintain accurate SystmOne records. Provide trauma-informed, compassionate support and help patients navigate complex systems. Assist with admin tasks, reporting, and communication across teams. Act as a key contact for patients and partners, promoting integrated, person-centred care.
Please check the attached Job Description for a full list of responsibilities.
About Us
We are a not-for-profit social enterprise delivering responsive, compassionate primary care to people at risk of marginalisation. With over 25 years experience supporting the homeless community and more than 10 years working with asylum seekers, we operate three GP practices and the No.5 Recovery Hub- a day centre for people with street lifestyles who use alcohol or substances.
This is a rare and rewarding opportunity to be part of a team making a real difference in peoples lives. Were looking for someone with empathy, resilience, and a genuine commitment to improving access to healthcare for those with complex needs.
Why Join Us
At Inclusion Healthcare, youll enjoy a supportive, values-driven culture with great perks- including flexible working, generous annual leave, enhanced pay schemes, NHS Pension, wellbeing support, protected learning time, and regular social events.
Details
Date posted
04 November 2025
Pay scheme
Other
Salary
£13,250 a year £13,250.00 for 18.75 hours/ week
Contract
Permanent
Working pattern
Part-time
Reference number
B0148-25-0001
Job locations
Charles Berry House
45 East Bond Street
Leicester
Leicestershire
LE1 4SX
Job Description
Job responsibilities
JOB TITLE: Care Coordinator
PAY: £26,529 FTE (actual £13,250)
HOURS: 18.75 hours a week
DEPARTMENT: Nursing team
LOCATION: Inclusion & Assist Practice, at Charles Berry House, 45 East Bond Street, Leicester
REPORTS TO: Director of Nursing and Specialist Services ACCOUNTABLE TO: Executive Team
JOB PURPOSE To provide proactive, compassionate, and efficient coordination of patient care across Inclusion Healthcare services, ensuring individuals- particularly those experiencing homelessness with complex social needs- receive timely, appropriate, and person-centred support. The Care Coordinator will facilitate communication between healthcare professionals, social care, and community organisations, supporting smooth care pathways, improving access, and empowering patients to manage their health and wellbeing. KEY RELATIONSHIPS Patients and carers GPs, ACPS, nurses, HCAs, and administrative team Social prescribers Community, voluntary, and statutory services (e.g. housing, mental health, substance misuse) Inclusion Healthcare management and support staff
Job Description 2 Key Duties And Responsibilities
Patient Coordination and Support Co-ordinate and navigate care for patients who are homeless, working across the health and care system, helping people make the right connections, with the right teams at the right time. Liaise with agencies and support workers to increase patient engagement with health care and social priorities. Support patients to attend appointments Undertake home visits and other community-based assessments as required. Coordinate patient care between primary, secondary, and community services. Provide compassionate, trauma-informed support to patients, ensuring they understand and can access appropriate care. Help patients navigate the healthcare system, overcoming barriers such as language, literacy, or digital exclusion. Ensure accurate, timely updating of patient records, care plans, and communication logs in SystmOne. Participate in multidisciplinary team meetings, sharing updates and supporting integrated care. Identify patients requiring additional support and proactively link them with health or community services. Arrange interpreters, escorts, or chaperones as required to ensure equitable access. Administration and Practice Support Champion up to date patient contact information in SystmOne records. Support the administration and reception team where there is complex liaison work required. Provide patients with letters of support related to their health needs. Prepare documentation for meetings, audits, or case reviews. Respond to administrative queries from patients and healthcare professionals. Assist with QOF, IIF, and other enhanced service monitoring and reporting. Support the creation of patient information materials and website/social media updates. Communication and Collaboration
Use trauma informed communication to help those struggling to engage. Act as a key point of contact for patients and external agencies involved in care. Build effective working relationships with multidisciplinary teams across Inclusion Healthcare. Promote a culture of openness, compassion, and respect in all patient interactions.
STAFF AND TRAINING Complete all mandatory and role-specific training within agreed timeframes (e.g. safeguarding, confidentiality, equality, data protection). Participate in continuing professional development and identify training needs through annual appraisal. Keep up to date with best practice in care coordination, inclusion health, and patient-centred care.
SYSTEMS AND EQUIPMENT Competent use of IT systems including SystmOne, Office 365, AccuRx, and digital communication tools. Maintain accurate, secure, and confidential records in line with GDPR and organisational policy.
SAFEGUARDING RESPONSIBILITIES Attend mandatory safeguarding training for children and adults. Follow safeguarding policies and report any concerns promptly to the Safeguarding Lead. Maintain professional curiosity and awareness of the safeguarding needs of vulnerable adults and children.
INFECTION CONTROL Follow all infection prevention and control policies and procedures. Support infection control initiatives through awareness, signposting, and promoting good practice. RISK
MANAGEMENT / HEALTH & SAFETY Comply with the Health & Safety at Work Act 1974 and Inclusion Healthcare safety procedures. Report hazards, near misses, and incidents promptly. Maintain a safe working environment for patients, staff, and visitors.
SMOKING AT WORK Inclusion Healthcare operates a non-smoking policy. Smoking is not permitted on premises or during working hours when representing the organisation.
POLICIES AND PROCEDURES Adhere to all Inclusion Healthcare policies, procedures, and professional standards. Policies are accessible via Practice Index or through your Manager/HR.
WORK ENVIRONMENT & FLEXIBILITY Based primarily at Charles Berry House but may be required to provide cover at other Inclusion Healthcare sites. Flexibility required to support service needs, including occasional out-of-hours meetings or community visits. REVIEW OF THIS JOB DESCRIPTION This job description is intended as an outline indicator of general areas of activity and will be reviewed in light of changing service needs to ensure it continues to meet the needs of our patients and organisation.
DIGNITY AT WORK STATEMENT Inclusion Healthcare is committed to treating all staff with dignity and respect. You are responsible for behaving in a way that aligns with our Equality and Diversity Policy. This includes avoiding unfair discrimination and maintaining an inclusive, supportive workplace.
PRE-EMPLOYMENT CHECKS This role is subject to a satisfactory Disclosure and Barring Service check. Right to work in the UK must be confirmed prior to employment. References will be requested and must be satisfactory.
Job Applicant Privacy Notice https://hub.practiceindex.co.uk/library/6974/privacy-notice-job-applicants-potential-employee
Closing date
30th November 2025. We reserve the right to close the vacancy early once sufficient applications have been received, so early applications are encouraged.
Job Description
Job responsibilities
JOB TITLE: Care Coordinator
PAY: £26,529 FTE (actual £13,250)
HOURS: 18.75 hours a week
DEPARTMENT: Nursing team
LOCATION: Inclusion & Assist Practice, at Charles Berry House, 45 East Bond Street, Leicester
REPORTS TO: Director of Nursing and Specialist Services ACCOUNTABLE TO: Executive Team
JOB PURPOSE To provide proactive, compassionate, and efficient coordination of patient care across Inclusion Healthcare services, ensuring individuals- particularly those experiencing homelessness with complex social needs- receive timely, appropriate, and person-centred support. The Care Coordinator will facilitate communication between healthcare professionals, social care, and community organisations, supporting smooth care pathways, improving access, and empowering patients to manage their health and wellbeing. KEY RELATIONSHIPS Patients and carers GPs, ACPS, nurses, HCAs, and administrative team Social prescribers Community, voluntary, and statutory services (e.g. housing, mental health, substance misuse) Inclusion Healthcare management and support staff
Job Description 2 Key Duties And Responsibilities
Patient Coordination and Support Co-ordinate and navigate care for patients who are homeless, working across the health and care system, helping people make the right connections, with the right teams at the right time. Liaise with agencies and support workers to increase patient engagement with health care and social priorities. Support patients to attend appointments Undertake home visits and other community-based assessments as required. Coordinate patient care between primary, secondary, and community services. Provide compassionate, trauma-informed support to patients, ensuring they understand and can access appropriate care. Help patients navigate the healthcare system, overcoming barriers such as language, literacy, or digital exclusion. Ensure accurate, timely updating of patient records, care plans, and communication logs in SystmOne. Participate in multidisciplinary team meetings, sharing updates and supporting integrated care. Identify patients requiring additional support and proactively link them with health or community services. Arrange interpreters, escorts, or chaperones as required to ensure equitable access. Administration and Practice Support Champion up to date patient contact information in SystmOne records. Support the administration and reception team where there is complex liaison work required. Provide patients with letters of support related to their health needs. Prepare documentation for meetings, audits, or case reviews. Respond to administrative queries from patients and healthcare professionals. Assist with QOF, IIF, and other enhanced service monitoring and reporting. Support the creation of patient information materials and website/social media updates. Communication and Collaboration
Use trauma informed communication to help those struggling to engage. Act as a key point of contact for patients and external agencies involved in care. Build effective working relationships with multidisciplinary teams across Inclusion Healthcare. Promote a culture of openness, compassion, and respect in all patient interactions.
STAFF AND TRAINING Complete all mandatory and role-specific training within agreed timeframes (e.g. safeguarding, confidentiality, equality, data protection). Participate in continuing professional development and identify training needs through annual appraisal. Keep up to date with best practice in care coordination, inclusion health, and patient-centred care.
SYSTEMS AND EQUIPMENT Competent use of IT systems including SystmOne, Office 365, AccuRx, and digital communication tools. Maintain accurate, secure, and confidential records in line with GDPR and organisational policy.
SAFEGUARDING RESPONSIBILITIES Attend mandatory safeguarding training for children and adults. Follow safeguarding policies and report any concerns promptly to the Safeguarding Lead. Maintain professional curiosity and awareness of the safeguarding needs of vulnerable adults and children.
INFECTION CONTROL Follow all infection prevention and control policies and procedures. Support infection control initiatives through awareness, signposting, and promoting good practice. RISK
MANAGEMENT / HEALTH & SAFETY Comply with the Health & Safety at Work Act 1974 and Inclusion Healthcare safety procedures. Report hazards, near misses, and incidents promptly. Maintain a safe working environment for patients, staff, and visitors.
SMOKING AT WORK Inclusion Healthcare operates a non-smoking policy. Smoking is not permitted on premises or during working hours when representing the organisation.
POLICIES AND PROCEDURES Adhere to all Inclusion Healthcare policies, procedures, and professional standards. Policies are accessible via Practice Index or through your Manager/HR.
WORK ENVIRONMENT & FLEXIBILITY Based primarily at Charles Berry House but may be required to provide cover at other Inclusion Healthcare sites. Flexibility required to support service needs, including occasional out-of-hours meetings or community visits. REVIEW OF THIS JOB DESCRIPTION This job description is intended as an outline indicator of general areas of activity and will be reviewed in light of changing service needs to ensure it continues to meet the needs of our patients and organisation.
DIGNITY AT WORK STATEMENT Inclusion Healthcare is committed to treating all staff with dignity and respect. You are responsible for behaving in a way that aligns with our Equality and Diversity Policy. This includes avoiding unfair discrimination and maintaining an inclusive, supportive workplace.
PRE-EMPLOYMENT CHECKS This role is subject to a satisfactory Disclosure and Barring Service check. Right to work in the UK must be confirmed prior to employment. References will be requested and must be satisfactory.
Job Applicant Privacy Notice https://hub.practiceindex.co.uk/library/6974/privacy-notice-job-applicants-potential-employee
Closing date
30th November 2025. We reserve the right to close the vacancy early once sufficient applications have been received, so early applications are encouraged.
Person Specification
Qualifications
Essential
- Qualifications /
- Training
- GCSE grade AC in English and Maths or
- equivalent
- Experience Administrative or coordination experience;
- experience working with the public
- Skills / Knowledge Excellent communication (verbal & written),
- strong IT skills, time management, teamwork,
- confidentiality, empathy
- Personal Attributes Compassionate, reliable, proactive, patientcentred, adaptable, maintains confidentiality
Desirable
- NVQ Level 2 or above in Health and Social
- Care, or similar
- Experience in primary care, inclusion health, or
- working with vulnerable populations
- Understanding of trauma-informed care, NHS
- systems (e.g. SystmOne), knowledge of local
- community services
- Passionate about Inclusion Health, cultural
- competence, and reducing health inequalities
Person Specification
Essential
- Qualifications /
- Training
- GCSE grade AC in English and Maths or
- equivalent
- Experience Administrative or coordination experience;
- experience working with the public
- Skills / Knowledge Excellent communication (verbal & written),
- strong IT skills, time management, teamwork,
- confidentiality, empathy
- Personal Attributes Compassionate, reliable, proactive, patientcentred, adaptable, maintains confidentiality
Desirable
- NVQ Level 2 or above in Health and Social
- Care, or similar
- Experience in primary care, inclusion health, or
- working with vulnerable populations
- Understanding of trauma-informed care, NHS
- systems (e.g. SystmOne), knowledge of local
- community services
- Passionate about Inclusion Health, cultural
- competence, and reducing health inequalities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Inclusion Healthcare CIC
Address
Charles Berry House
45 East Bond Street
Leicester
Leicestershire
LE1 4SX
Employer's website
https://inclusionhealthcare.co.uk/ (Opens in a new tab)
Employer details
Employer name
Inclusion Healthcare CIC
Address
Charles Berry House
45 East Bond Street
Leicester
Leicestershire
LE1 4SX
Employer's website
https://inclusionhealthcare.co.uk/ (Opens in a new tab)
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